Information Technology Service Delivery Manager

The Judge Group; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work environment

Remote work options

Career advancement opportunities

Job summary

The Judge Group delivers strategic services and products through a Service Delivery Manager who leads programs and managed services across onshore, offshore, and remote teams using SAFe. You will coach delivery teams, drive Agile ceremonies, manage risks, and foster continuous improvement to ensure high-quality outcomes for key clients.

You will lead delivery-led sales opportunities, collaborate with cross-functional practitioners, and promote CI/CD practices while building trusted advisor

Qualifications

• Experience managing distributed teams across onshore, offshore and remote settings.
• Strong SAFe understanding and practical application in complex programs.
• Excellent leadership, communication and stakeholder management skills.

Responsibilities

• Lead and synchronize onshore, offshore, and remote delivery teams.
• Coach teams in Agile principles and SAFe ceremonies.
• Identify opportunities for growth through Delivery Led Sales.
• Champion CI/CD practices to improve code quality.
• Collaborate with cross-functional teams to define scope and deliverables.
• Monitor progress, risks, and dependencies for on-time delivery.
• Lead quarterly business review events with performance metrics.

Skills

Distributed teams

SAFe

Agile methodologies

Leadership

Communication

CI/CD

Stakeholder management

Strategic thinking

Education

Bachelor's or Master's degree in Computer Science or Engineering

Tools

CI/CD tools

Job description

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at the client, this role may span multiple accounts. Leveraging your expertise in the Scaled Agile Framework (SAFe), you will lead and synchronize distributed, onshore and offshore teams to ensure seamless collaboration and delivery of high-quality solutions. You will be responsible for coaching delivery teams and individuals, implementing Agile ceremonies, managing engagement risk, and fostering a culture of continuous improvement to deliver our services with the highest quality and efficiency. You will be the single point of contact for client stakeholders to address services delivery requirements, escalations, and needs. As you establish a strong, trusted advisor relationship with client stakeholders you will be expected to help grow our footprint at the client by observing and identifying additional opportunities for growth.

Key Responsibilities:

• Manage and synchronize onshore (onsite and remote) and offshore delivery teams, ensuring clear communication, quality controls, and collaboration across geographical boundaries.
• Coach and mentor teams in Agile principles and practices, fostering an Agile mindset and culture of continuous improvement, Agile ceremonies and tools adapted for virtual environments to maintain team cohesion and momentum.
• Leading “Delivery Led Sales” by collaboratively (with service delivery managers, project managers, and architects) identifying opportunities for additional and growth of existing Services.
• Champion continuous integration and continuous delivery (CI/CD) practices to streamline development processes and enhance code quality.
• Collaborate with cross-functional teams (Capability Practices) to define project scope, goals, and deliverables, ensuring alignment with business objectives.
• Monitor and report against multiple programs, projects, managed services progress, identify risks and dependencies, and implement mitigation strategies to ensure on-time delivery.
• Drive innovation through collaboration, encouraging delivery teams to explore new ideas and technologies to stay ahead of the curve, and providing thought‑leadership points of view proactively to clients.
• Lead Quarterly Business Review events delivering Services performance metrics and status, addressing and negotiating client expectations and risks.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Proven experience managing distributed teams in a global environment.
• Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe).
• Excellent leadership, communication, presentation, and interpersonal skills.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to changing priorities.
• Experience with continuous integration/delivery (CI/CD) pipelines and automation tools is a plus.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• Flexible work environment with options for remote work.
• Collaborative and inclusive culture that values diversity and innovation.
• Exciting projects and opportunities to work with cutting‑edge technologies.