Head of SDR Growth & Operations

Scratchpay; Pasadena (CA); Presencial; USD 120.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Healthcare coverage

401(k) matching

Equity program

Cell plan reimbursement

Monthly recognition

Descripción de la vacante

Scratch is hiring a Sales Development & Operations Manager to drive early engagement with our Scratch Checkout solution from its Pasadena HQ. You will build and lead a high-performing SDR team, shape outbound strategies, and collaborate with Account Executives to maximize demos and pipeline growth.

The role requires a track record in sales leadership, strategic partnerships, and data-driven coaching. A matrixed environment experience and FinTech/HCIT exposure are a plus for this position.

Formación

• 5+ years of sales experience with 2+ years leading high-performing business development teams.
• Extensive knowledge of business development strategies and best practices.
• Experience identifying and cultivating strategic partnerships and opportunities for business expansion.
• Proven track record of driving revenue growth and achieving objectives.
• Ability to communicate value propositions to healthcare professionals and other audiences.
• Strong analytical skills to assess market trends and customer needs.
• Willingness to learn and teach others in a fast-paced environment.
• Experience working in a matrixed organization is a plus.
• FinTech/HCIT or similarly regulated industries experience preferred.

Responsabilidades

• Lead a team of Sales Development Representatives focused on early customer outreach and pipeline generation.
• Implement scalable outbound strategies using phone and email touchpoints.
• Set KPIs and performance standards; review data and coaching opportunities.
• Partner with Account Executives to align ICP and lead handoff processes.
• Collaborate with RevOps, Product, and Marketing to improve lead flow and CRM hygiene.
• Launch and manage onboarding and ongoing development for SDRs to accelerate ramp time.
• Run weekly team meetings and pipeline reviews to maintain accountability and collaboration.
• Incorporate player/coach moments when business needs require it.
• Report on SDR performance, pipeline health, and demo contributions to leadership.

Conocimientos

Sales leadership

Team development

Business development

Cross-functional teamwork

Communication

Analytical thinking

Strategic partnerships

Goal orientation

HVY regulated industries

Descripción del empleo

Scratch is hiring a Sales Development & Operations Manager to drive early engagement with our Scratch Checkout solution from its Pasadena HQ. You will build and lead a high-performing SDR team, shape outbound strategies, and collaborate with Account Executives to maximize demos and pipeline growth.

The role requires a track record in sales leadership, strategic partnerships, and data-driven coaching. A matrixed environment experience and FinTech/HCIT exposure are a plus for this position.