Head of Scheduling Operations & Drive-Time Optimization

Monogram Health; United States; A distancia; USD 138.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Benefits

Employer 401k match

PTO & Holidays

Wellness & Growth

Descripción de la vacante

Monogram Health seeks a Senior Director of Scheduling Operations to lead enterprise-wide visit scheduling, policy setting, and analytics. You will oversee two Scheduling Leads, drive reporting, and shape the scheduling roadmap with cross-functional partners in clinical operations and technology.

You will design training programs for schedulers, optimize drive-time metrics, and collaborate on territory design and patient coverage while advancing the in-home visit strategy.

Formación

• Bachelor’s degree or equivalent education.
• Minimum of six (6) years of relevant experience in healthcare operations or product.
• Hands-on knowledge of Salesforce and experience deploying AI in an operational setting.
• Demonstrated ability to perform detailed data analysis, conduct root-cause analysis, and recommend concrete actions based on analyses.
• Self-starter and independent, critical thinker who rolls up their sleeves to reach objectives.
• Ability to present confidently to senior stakeholders and document clearly.
• Experience with database and analytics solutions (e.g., Salesforce Health Cloud, Databricks, Claude, Power BI) and workflow mapping tools.
• Mastery of Microsoft Excel and PowerPoint.
• Experience in scheduling, routing, or dispatch operations strongly preferred.

Responsabilidades

• Own scheduling policy and standards enterprise-wide, drive adoption in clinical teams and call center.
• Own drive-time analytics as the definitive measure of scheduling performance with reporting and oversight.
• Inform and shape the scheduling product roadmap, translate operational needs into product requirements.
• Partner on the territory optimization engine to reduce drive time and balance clinician load.
• Manage the scheduling coordinator development program via two Scheduling Leads and training curriculum.
• Design and launch scheduling process and product changes minimizing change fatigue while achieving roadmap goals.
• Conduct root-cause analysis on scheduling challenges and identify actionable levers.
• Present roadmap and performance to senior stakeholders with clear recommendations and trade-offs.
• Collaborate with local/regional leadership, clinical ops, technology, and shared services to adapt scheduling.

Conocimientos

Scheduling operations

Data analysis & root-cause analysis

Stakeholder communication

Educación

Bachelor’s degree or equivalent education

Herramientas

Salesforce

Power BI

Databricks

Claude

Excel

PowerPoint

Descripción del empleo

Monogram Health seeks a Senior Director of Scheduling Operations to lead enterprise-wide visit scheduling, policy setting, and analytics. You will oversee two Scheduling Leads, drive reporting, and shape the scheduling roadmap with cross-functional partners in clinical operations and technology.

You will design training programs for schedulers, optimize drive-time metrics, and collaborate on territory design and patient coverage while advancing the in-home visit strategy.