VP of Scheduling

Leoforce; Manhattan Beach (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

Leoforce is seeking a strategic Vice President of Scheduling Operations in Manhattan Beach, CA. You will lead scheduling performance across the organization, accountable for monthly rendered service-hour targets, utilization of authorized hours, and a reliable families, clinicians, and employees experience.

You will use operational data to identify barriers, guide decisions, and build scheduling practices that support growth and reliable service delivery.

Qualifications

• Bachelor’s degree required; a related master’s degree preferred.
• At least five years of progressive leadership experience in scheduling, workforce planning, healthcare operations, or related field.
• Experience leading managers and teams with multiple levels of responsibility.
• Record of improving utilization, capacity, service levels, or similar metrics through analysis and process improvement.

Responsibilities

• Develop scheduling strategies aligning client demand, clinician capacity, authorized hours, and growth plans.
• Lead performance against monthly rendered hours targets and authorization utilization goals.
• Analyze trends, identify causes of missed targets, and implement corrective actions.
• Resolve scheduling barriers involving staffing, availability, geography, cancellations, and case openings.
• Build workflows, escalation paths, and service standards to reduce delays and disruptions.
• Set expectations for timely, empathetic communication with families, clinicians, and employees.
• Partner with clinical leaders to improve starts, capacity, and continuity of care.
• Use forecasting, dashboards, scheduling systems, automation, and AI-enabled tools to improve decisions and efficiency.
• Lead scheduling managers and their teams with clear goals, coaching, and accountability.

Skills

Strategic leadership

Forecasting

Data analysis

Change management

Communication

Cross-functional collaboration

Problem-solving

Staff development

Healthcare operations

AI-enabled tools

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Salesforce

Excel

Job description

VP of Scheduling

Manhattan Beach, CA, US

Job Description

Experience: VP

Salary: $150,000 - $180,000 per year

Job Details

We are seeking a strategic, analytical, and service-minded Vice President of Scheduling Operations. You will lead scheduling performance across the organization, with accountability for monthly rendered service-hour targets, utilization of authorized therapy hours, schedule stability, and the experience of families, clinicians, and employees.

You will use operational data to identify barriers, guide decisions, and build scheduling practices that support growth and reliable service delivery.

What You’ll Do

• Develop scheduling strategies that align client demand, clinician capacity, authorized hours, and growth plans.
• Lead performance against monthly rendered hours targets and authorization utilization goals.
• Analyze trends, identify the causes of missed targets, and implement corrective actions.
• Resolve scheduling barriers involving staffing, availability, geography, cancellations, case openings, and schedule changes.
• Build workflows, escalation paths, and service standards that reduce delays, unstaffed hours, and preventable service disruptions.
• Set expectations for timely, accurate, empathetic communication with families, clinicians, and employees.
• Partner with clinical leaders and other departments to improve client starts, capacity, and continuity of care.
• Use forecasting, dashboards, scheduling systems, automation, and AI-enabled tools to improve decisions and efficiency.
• Lead and develop scheduling managers and their teams, with clear goals, coaching, and accountability.

What You Bring

• Bachelor’s degree required; a related master’s degree is preferred.
• At least five years of progressive leadership experience in scheduling, workforce planning, healthcare operations, or a related field.
• Experience leading managers and teams with multiple levels of responsibility.
• A record of improving utilization, capacity, service levels, or other operational measures through analysis and process improvement.
• Strong forecasting, problem-solving, communication, and change-management skills.
• Experience with scheduling systems, dashboards, reporting tools, and Microsoft Office; familiarity with Salesforce, automation, or AI-enabled solutions is valuable.
• Ability to work effectively with clinical, operational, and executive leaders.
• Experience in healthcare, behavioral health, pediatric care, or Applied Behavior Analysis (ABA) is strongly preferred.

What Success Looks Like

You’ll help the organization increase rendered service hours and use more of its authorized therapy hours. Families and clinicians will experience clearer communication and more reliable schedules. Scheduling leaders will have the data, processes, and accountability needed to resolve barriers quickly and support continued growth.

A bit about us:

We are a growing healthcare services organization focused on helping children and families access high-quality care. Our teams work across clinical and operational functions to deliver consistent services and a responsive experience for the families we serve.

Why join us?

This is an opportunity to shape how a growing healthcare organization connects children and families with the care they need. You’ll have ownership of scheduling performance, a close partnership with clinical and executive leaders, and the chance to build a stronger experience for families and clinicians. With room to improve systems, develop leaders, and scale operations, your work will have a direct impact on access to care.