Enterprise AI Deployment Lead – Technical CSM

SupportFinity™; San Francisco (CA); On-site; USD 160,000 - 180,000; Full time

Job summary

SupportFinity™ is searching for a Technical Customer Success Manager in San Francisco, CA. This role offers the opportunity to own enterprise deployments in a high-growth AI infrastructure startup. The ideal candidate has strong consulting experience and technical fluency, along with the ability to engage executive stakeholders effectively.

Your responsibilities will include managing complex technical implementations and ensuring successful value realization for enterprise customers. This is a unique chance to shape the customer success function in a pioneering AI environment.

Qualifications

• 3+ years of client-facing experience in Forward Deployment or Implementation roles.
• Background at McKinsey, Bain, or BCG.
• Experience deploying technical products in enterprise environments.

Responsibilities

• Own enterprise deployments from kickoff through successful production rollout.
• Serve as the primary point of contact for enterprise customers.
• Coordinate across engineering, product, and customer teams.

Skills

Technical consulting

Stakeholder management

Project management

Customer engagement

Education

Technical degree or relevant engineering experience

Job description

SupportFinity™ is searching for a Technical Customer Success Manager in San Francisco, CA. This role offers the opportunity to own enterprise deployments in a high-growth AI infrastructure startup. The ideal candidate has strong consulting experience and technical fluency, along with the ability to engage executive stakeholders effectively.

Your responsibilities will include managing complex technical implementations and ensuring successful value realization for enterprise customers. This is a unique chance to shape the customer success function in a pioneering AI environment.