Head of Sales Operations & Revenue Enablement

One Call; Cheyenne (WY); Remote; USD 180,000 - 260,000; Full time

Job summary

One Call seeks a Vice President of Sales Operations to lead the operational engine of the commercial organization. You will own onboarding, reporting, CRM governance, and forecasting, unifying five functions under one leadership to improve data quality and revenue outcomes.

Reporting to the CCO, you will drive standardized processes, automate reporting, and partner with finance and technology to deliver trusted insights for executive reviews and strategic decisions.

Qualifications

• Bachelor's degree in business, finance, healthcare administration, analytics, or related field.
• 10+ years of progressive experience in sales operations, revenue operations, business operations, or commercial strategy.
• 5+ years of people leadership experience, including managing managers or directors.
• Direct experience owning Salesforce as a business system.
• Experience leading client implementation or onboarding in a B2B services environment.
• Strong analytical capability with translating complex data into clear recommendations for non-technical audiences.

Responsibilities

• Owns client onboarding from executed contract through stabilized operation.
• Lead the implementation team responsible for onboarding new clients and expanding existing accounts.
• Establish a standardized, scalable implementation methodology with defined stages, milestones, deliverables, and exit criteria.
• Serve as executive owner of the handoff between sales and operations, ensuring commitments are documented and fulfilled.
• Drive accountability for time-to-go-live and time-to-first revenue, removing bottlenecks.
• Coordinate cross-functional implementation dependencies across clinical operations, IT, billing, and account management.
• Owns the CRM as a business system and the integrity of the pipeline it contains.
• Establish governance over metric definitions, calculation methodology, and data sources.
• Own the numbers leadership uses to run and report on the commercial business.
• Own the forecasting process and improve accuracy through modelling and leadership input.
• Deliver dashboards and reports covering pipeline, bookings, revenue, and retention.
• Build a leadership bench across five functional areas with hiring and development responsibilities.

Skills

Sales operations

Forecasting

Data analysis

Leadership

Education

Bachelor's degree or equivalent in business/analytics/healthcare/finance

Tools

Salesforce

Job description

One Call seeks a Vice President of Sales Operations to lead the operational engine of the commercial organization. You will own onboarding, reporting, CRM governance, and forecasting, unifying five functions under one leadership to improve data quality and revenue outcomes.

Reporting to the CCO, you will drive standardized processes, automate reporting, and partner with finance and technology to deliver trusted insights for executive reviews and strategic decisions.