Head of Revenue Operations & GTM Systems

Ladders; San Francisco (CA); On-site; USD 300,000 - 350,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Paid parental leave

Relocation support

Job summary

Ladders is seeking a Head of Revenue Operations in San Francisco to own the core revenue function, aligning go-to-market, forecasting, and growth. You will shape systems, processes, and analytics unifying sales, product, finance, and leadership.

This role is ideal for someone who can build structure from the ground up while driving operational rigor in a fast-moving tech environment, partnering across teams to scale revenue.

Qualifications

• 12+ years in revenue or sales operations at high-growth SaaS or infrastructure companies.
• Hands-on CRM administration with pipeline management and forecasting.
• Experience with usage-based pricing models and sales compensation plan design.
• Proven track record of building go-to-market processes from scratch.
• Strong SQL and data analysis for reporting.
• Ability to operate independently and prioritize effectively.
• Fluency in AI tools and their application in operations.
• Exceptional communication skills for collaboration with executives.

Responsibilities

• Own the go-to-market systems strategy and roadmap, including tool selection and integration.
• Manage the CRM as the system of record for pipeline and accounts.
• Build and maintain deal desk infrastructure for quoting and approvals.
• Drive forecasting and go-to-market planning with leadership.
• Design and implement sales compensation plans and commissions tools.
• Develop go-to-market analytics to track funnel conversion and customer growth.
• Facilitate adoption of new tools and processes across the team.
• Partner with product teams to operationalize new products and pricing.
• Design the quote-to-cash process for accurate data entry.
• Oversee billing configurations and integrations for invoicing.
• Automate manual tasks across the revenue stack.
• Build and lead the revenue operations team as the business scales.

Skills

CRM administration

Forecasting

Data analysis

Executive communication

Independent work

AI tools in ops

Tools

Salesforce

SQL

Job description

Ladders is seeking a Head of Revenue Operations in San Francisco to own the core revenue function, aligning go-to-market, forecasting, and growth. You will shape systems, processes, and analytics unifying sales, product, finance, and leadership.

This role is ideal for someone who can build structure from the ground up while driving operational rigor in a fast-moving tech environment, partnering across teams to scale revenue.