Head of RealPage Software Support & SME Excellence

Wearepeabody; Braintree (MA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Short-Term Disability

Life insurance

Paid time off

Job summary

Peabody Properties in Massachusetts seeks a Director of RealPage Software Support to lead the SME RealPage team. You will own end-to-end support, guide the Helpdesk, and coordinate cross-functional initiatives with operations and finance.

The role requires 5+ years in affordable housing or property management, extensive RealPage product experience, and strong leadership and troubleshooting skills. You will drive improvements, budgeting, and vendor collaboration with RealPage.

Qualifications

• 5+ years in Affordable Housing compliance or property management.
• 5+ years using RealPage products and implementations.
• Strong verbal, written, and interpersonal communication skills.
• Proven ability to coach and mentor team members.

Responsibilities

• Oversees and mentors RealPage Support team staff and reviews tickets.
• Delivers quality support experiences and timely solutions.
• Supports month-end closing issues for Operations and Accounting.
• Manages real-time solutions and sets expectations.
• Identifies gaps and coordinates learning and development.
• Troubleshoots RealPage product issues to root cause.
• Grows SME knowledge and documents resolutions.
• Oversees new RealPage product implementations and testing.
• Participates in property onboarding and separations.
• Prepares annual RealPage budget and handles invoices.
• Partners with RealPage for contract renewals.
• Collaborates with Senior Leadership on strategic direction.
• Performs additional duties as required.

Skills

Affordable housing knowledge

RealPage product proficiency

Strong communication

Team leadership

Troubleshooting

Multi-tasking

Tools

RealPage OneSite Classic/New Experience

RealPage Financial Suite

Unified Platform

MS Office

Job description

Peabody Properties in Massachusetts seeks a Director of RealPage Software Support to lead the SME RealPage team. You will own end-to-end support, guide the Helpdesk, and coordinate cross-functional initiatives with operations and finance.

The role requires 5+ years in affordable housing or property management, extensive RealPage product experience, and strong leadership and troubleshooting skills. You will drive improvements, budgeting, and vendor collaboration with RealPage.