Head of Provider Digital Transformation (Remote)

Humana Inc; Nashville (TN); Remote; USD 168,000 - 231,000; Full time

Job summary

Humana Inc. invites a seasoned Director of Provider Digital (Director, Product Management) to drive digital transformation across provider-facing platforms.

You will oversee UX, product management, and digital engagement, reporting to the AVP, Product Management, with five direct reports and a focus on measurable business outcomes. The role emphasizes partnering with senior leaders to align priorities, guide investment, and improve provider experiences while advancing self-service adoption and

Qualifications

• 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement.
• 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives.
• Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities and deliver transformation initiatives.
• Strong experience leveraging data, analytics, and customer/provider insights to improve digital experiences, adoption, and engagement.

Responsibilities

• Lead the roadmap and delivery priorities for provider-facing digital platforms.
• Partner with business, operations, technology, marketing, and provider-facing teams to understand needs and align priorities.
• Define requirements, manage priorities, and guide digital product delivery.
• Monitor platform performance, provider satisfaction, adoption, and operational measures.
• Identify opportunities to improve provider experiences and digital self-service.
• Support investment planning, delivery oversight, and continuous platform improvement.

Skills

Digital product management

Provider/customer experience

Cross-functional leadership

Data analytics

Stakeholder management

Job description

Humana Inc. invites a seasoned Director of Provider Digital (Director, Product Management) to drive digital transformation across provider-facing platforms.

You will oversee UX, product management, and digital engagement, reporting to the AVP, Product Management, with five direct reports and a focus on measurable business outcomes. The role emphasizes partnering with senior leaders to align priorities, guide investment, and improve provider experiences while advancing self-service adoption and