Head of Project Management - Remote Deployments

Fortra; Austin (TX); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Immediate enrollment in 401(k), HSA, F

Flexible PTO policy

Tuition and personal enrichment reimbu

ID Theft Protection Program

Job summary

Fortra is seeking a Project Manager in the United States to lead deployment projects with Fortra Consultants, translating customer objectives into project activity and ensuring on-time, high-quality delivery. You will manage the lifecycle from scoping to execution while coordinating cross-functional teams.

You will handle ~20 deployment projects, define scope and goals, proactively manage delivery, and maintain strong customer relationships to ensure satisfaction and success for both the client

Qualifications

• Bachelor’s Degree or Similar Work Experience.
• Formal Project Management qualification such as PMP / Prince 2 / APM / ITIL Transition.
• Minimum of 2 years of experience leading multi‑phased projects, ideally transitioning customers to service in a matrix environment.
• Minimum of 3 years in customer service/facing industries.
• Proven experience of key project management skills on complex, dynamic, fast‑paced projects, adapting on the fly to respond to roadblocks without losing momentum.
• Strong analysis skills, ability to evaluate requirements and modify existing solutions.
• Excellent interpersonal skills, ability to quickly build constructive and effective relationships inside and outside of Fortra.
• Dedication to customer service and ability to problem solve and proactively manage project risk and urgency to make timely decisions.
• Ability to motivate and influence customers and 3rd parties to deliver on dependencies to ensure project outcomes.
• Excellent time management skills and ability to independently manage multiple conflicting draws on time, prioritizing the most important tasks.
• Willingness to gain and maintain a strong knowledge of all Fortra products and services.
• Willingness to adapt to the challenge of new or unfamiliar tasks and responsibilities.
• Ability to work collaboratively in a team environment.
• Have a bright, inquiring mind and a strong drive to learn and evolve.
• Working knowledge of web applications, information security compliance, cloud environment architecture is advantageous, but not essential.

Responsibilities

• Manage ~20 deployment projects with varying scope simultaneously and effectively.
• Work with customers to define the project scope and goals and build detailed project plans to achieve them.
• Take full responsibility for the project goals and pro‑actively manage the project delivery to ensure on‑time deployment to a high quality for both the customer and Fortra.
• Coordinate internal and external teams of consultants and guide them in determining how to achieve the project goals.
• Carry out stakeholder communication on project progress on a regular basis via multiple means including quality reporting.
• Build strong relationships with the customer and ensure that they arrive at the desired outcomes with a high level of customer satisfaction.
• Use the appropriate tools to maintain rigorous project control of project constraints, risks, dependencies, scope, actions and schedule with supporting records.
• Build and maintain a strong understanding of the Fortra products and services to use to train the customer to get the best out of their service.
• Predict risks before they arise, capture issues in a timely manner and utilize escalation pathways to manage successful outcomes.
• Maintain a utilization target of 85% or greater.
• Some travel may be required (%).

Skills

Project leadership

Stakeholder communication

Risk management

Time management

Team collaboration

Analytical skills

Education

Bachelor’s Degree or Similar Work Experience

PMP / Prince 2 / APM / ITIL Transition

Job description

Fortra is seeking a Project Manager in the United States to lead deployment projects with Fortra Consultants, translating customer objectives into project activity and ensuring on-time, high-quality delivery. You will manage the lifecycle from scoping to execution while coordinating cross-functional teams.

You will handle ~20 deployment projects, define scope and goals, proactively manage delivery, and maintain strong customer relationships to ensure satisfaction and success for both the client