Head of Professional Services & Solutions Delivery

SmartSuite; Overland Park (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

SmartSuite is seeking a seasoned leader for its Professional Services organization in the United States. You will own the services catalog, pricing strategy, and end-to-end delivery, guiding the team to scale revenue, margin and utilization while ensuring on-time, high-quality implementations in collaboration with Sales, Product, and partners.

You’ll lead complex GRC projects for regulated financial clients, scope and price engagements, and partner with advisory and reseller partners to extend

Qualifications

• 3 to 12 years of experience in professional services, GRC consulting or GRC platform implementation.
• Consulting or advisory-firm background in GRC, risk or compliance.
• Hands-on GRC platform implementation experience: migrations from, or implementations of, platforms such as Archer, LogicGate, ServiceNow IRM or MetricStream.
• Delivery for financial services clients: banks, insurers or other regulated financial institutions.
• Experience leading implementation teams and running engagements to scope, schedule and budget.
• Working knowledge of the GRC programs you will implement: risk, compliance, audit, third-party risk and resilience.
• Based in the United States and able to travel up to 25 percent.

Responsibilities

• Run every implementation from scoping through go-live, with a methodology your team and our partners follow.
• Define and price the services catalog: onboarding, advisory and implementation, migrations and managed services.
• Own services revenue, margin and utilization, with a forecast the CEO can plan on.
• Scope, estimate and sign off services on enterprise deals with Sales.
• Build the partner delivery model: enablement, certification and quality for the partners who implement with us.
• Hire, develop and lead the team as services revenue grows, and tell Product what slows delivery.
• Deliver the most complex GRC implementations yourself while the team grows.

Skills

GRC consulting

GRC platform implementation

Delivery leadership

Team leadership

Travel up to 25%

Tools

Archer

LogicGate

ServiceNow IRM

MetricStream

Job description

SmartSuite is seeking a seasoned leader for its Professional Services organization in the United States. You will own the services catalog, pricing strategy, and end-to-end delivery, guiding the team to scale revenue, margin and utilization while ensuring on-time, high-quality implementations in collaboration with Sales, Product, and partners.

You’ll lead complex GRC projects for regulated financial clients, scope and price engagements, and partner with advisory and reseller partners to extend