Head of Professional Services

SmartSuite; Overland Park (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

SmartSuite is seeking a seasoned leader for its Professional Services organization in the United States. You will own the services catalog, pricing strategy, and end-to-end delivery, guiding the team to scale revenue, margin and utilization while ensuring on-time, high-quality implementations in collaboration with Sales, Product, and partners.

You’ll lead complex GRC projects for regulated financial clients, scope and price engagements, and partner with advisory and reseller partners to extend

Qualifications

• 3 to 12 years of experience in professional services, GRC consulting or GRC platform implementation.
• Consulting or advisory-firm background in GRC, risk or compliance.
• Hands-on GRC platform implementation experience: migrations from, or implementations of, platforms such as Archer, LogicGate, ServiceNow IRM or MetricStream.
• Delivery for financial services clients: banks, insurers or other regulated financial institutions.
• Experience leading implementation teams and running engagements to scope, schedule and budget.
• Working knowledge of the GRC programs you will implement: risk, compliance, audit, third-party risk and resilience.
• Based in the United States and able to travel up to 25 percent.

Responsibilities

• Run every implementation from scoping through go-live, with a methodology your team and our partners follow.
• Define and price the services catalog: onboarding, advisory and implementation, migrations and managed services.
• Own services revenue, margin and utilization, with a forecast the CEO can plan on.
• Scope, estimate and sign off services on enterprise deals with Sales.
• Build the partner delivery model: enablement, certification and quality for the partners who implement with us.
• Hire, develop and lead the team as services revenue grows, and tell Product what slows delivery.
• Deliver the most complex GRC implementations yourself while the team grows.

Skills

GRC consulting

GRC platform implementation

Delivery leadership

Team leadership

Travel up to 25%

Tools

Archer

LogicGate

ServiceNow IRM

MetricStream

Job description

About the role

You own Professional Services: implementations, solution delivery, the implementation methodology, services packaging and pricing, and the services revenue, margin and utilization behind them. The company provides onboarding, advisory and implementation, and managed services; you make that catalog repeatable, priced right and delivered on time. You lead the professional services team and grow it as services revenue grows. You work with Sales on scoping and pricing, with Product on what would speed delivery, and with the partner team on the advisory and reseller partners who implement with us.

What you will do

• Run every implementation from scoping through go-live, with a methodology your team and our partners follow.
• Define and price the services catalog: onboarding, advisory and implementation, migrations and managed services.
• Own services revenue, margin and utilization, with a forecast the CEO can plan on.
• Scope, estimate and sign off services on enterprise deals with Sales.
• Build the partner delivery model: enablement, certification and quality for the partners who implement with us.
• Hire, develop and lead the team as services revenue grows, and tell Product what slows delivery.
• Deliver the most complex GRC implementations yourself while the team grows.

What you bring

• Required:
  • 3 to 12 years of experience in professional services, GRC consulting or GRC platform implementation, or a combination of these.
  • A consulting or advisory-firm background in GRC, risk or compliance.
  • Hands-on GRC platform implementation experience: migrations from, or implementations of, platforms such as Archer, LogicGate, ServiceNow IRM or MetricStream.
  • Delivery for financial services clients: banks, insurers or other regulated financial institutions.
  • Experience leading implementation teams and running engagements to scope, schedule and budget.
  • Working knowledge of the GRC programs you will implement: risk, compliance, audit, third-party risk and resilience.
  • Based in the United States and able to travel up to 25 percent.
• Preferred:
  • Ownership of a services P&L: revenue, margin, utilization and pricing.
  • Experience building or running a partner delivery program.

What success looks like

• At 90 days: every active implementation met, the methodology written down, the catalog and pricing set with the CEO.
• At one year: implementations ship on time and on budget, and customers can show the GRC outcomes they bought.
• Services revenue, margin and utilization are forecast, reported and met.
• Partners deliver implementations to the same methodology and standard as the in-house team.

About SmartSuite

At SmartSuite, we believe that work should be both productive and joyful. As a fast-growing SaaS company, we empower teams around the world to streamline how they manage business processes, projects, and workflows-all in one powerful, no-code platform.

Our platform redefines work management by bringing together the essential tools businesses need-databases, task management, automation, dashboards, collaboration tools, and more-into a single, beautifully designed workspace. Whether you’re managing day-to-day operations or driving strategic initiatives, SmartSuite enables teams to work smarter, faster, and more collaboratively.

Why SmartSuite?

• Impactful Work : Join a company on a mission to revolutionize how teams work across industries. We help organizations-from startups to Fortune 500 companies-transform the way they operated.
• Innovative Technology : Be part of a team that integrates cutting-edge technologies, including generative AI, to deliver exceptional experiences for users.
• Customer-Centric : At SmartSuite, the customer is at the heart of everything we do. We’re proud to support organizations across more than 100 countries, helping teams of all sizes and industries transform the way they work. This global reach positions us as a leader in the next generation of work management, delivering innovative solutions tailored to the unique needs of our diverse customer base.
• Collaborative Culture : We foster a culture of innovation, inclusivity, and mutual respect. Every voice matters, and we encourage everyone to bring their best ideas forward.

What We Value

• Innovation : Always pushing boundaries to create something exceptional.
• Collaboration : Working together to achieve more.
• Customer Success : Delivering real value that makes a difference.
• Integrity : Doing what's right-always.
• Diversity : Embracing unique perspectives and experiences.
• Gratitude : Celebrating each other's contributions and our shared success.

Why Join Us?

By joining SmartSuite, you'll be part of a passionate team committed to building something extraordinary. We provide the tools, resources, and environment for you to do your best work while growing professionally.

If you're looking to work with a company that's not just a leader in technology but also a place where people thrive-SmartSuite is the place for you.