Senior Director, Delivery & Professional Services

SPS Commerce Inc; United States; Hybrid; USD 169,000 - 279,000; Full time

Benefits offered by this job

Annual incentive program

Benefits package

Job summary

SPS Commerce Inc. is seeking a Sr. Director of Professional Services & Delivery to own end-to-end delivery for Retail Customer Success, including onboarding and SOW work across the customer base.

You will lead PMO, solution architecture, and technical consulting teams, shaping pricing, scoping, and engagement structures. The role partners with Sales, Product, and Customer Success to align delivery with deals, while building a scalable delivery model and governance framework that improves speed

Qualifications

• 10+ years in professional services, delivery, or consulting leadership within enterprise SaaS or a technology-driven services business.
• Demonstrated track record of re-engineering a services delivery model to reflect actual value and effort.
• Experience aligning Sales and Program/PMO functions to ensure sold scope matches delivered work.
• Experience holding customer-side IT stakeholders accountable and building governance, cadence, and visibility tools.

Responsibilities

• Own full delivery accountability for net-new retailer onboarding and SOW work across the existing install base.
• Lead the team's evolution toward greater technical aptitude and tooling, engaging customer IT directly and holding IT accountable for decisions and timelines.
• Partner with sales during deal cycle to ensure scope, pricing, and delivery expectations align with what can be delivered.
• Own the evolution of professional services pricing and packaging to reflect value of work delivered.
• Manage the boundary between technical delivery and customer-facing engagement with clean handoffs for current-customer work.
• Build program management discipline and tooling to give visibility into project status and next steps.
• Develop an integration strategy for buy-side customers, onboarding retailers onto the SPS network at scale.
• Represent Professional Services & Delivery in cross-functional planning with Sales, Product, Customer Success, and leadership.

Skills

Delivery leadership

Executive communication

Cross-functional alignment

IT governance & accountability

P&L ownership

Staffing & org design

Project management

Retail/EDI knowledge

Offshore/nearshore delivery

BI tooling familiarity

Education

Bachelor's degree

Tools

Smartsheet

Asana

Power BI

Snowflake

Job description

SPS Commerce Inc. is seeking a Sr. Director of Professional Services & Delivery to own end-to-end delivery for Retail Customer Success, including onboarding and SOW work across the customer base.

You will lead PMO, solution architecture, and technical consulting teams, shaping pricing, scoping, and engagement structures. The role partners with Sales, Product, and Customer Success to align delivery with deals, while building a scalable delivery model and governance framework that improves speed