Professional Services Consultant

SmartSuite Holdings LLC.; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

SmartSuite is seeking a Professional Services Consultant to guide customers through the full lifecycle of solution delivery, from requirements discovery through implementation and adoption.

You’ll bring deep functional knowledge of the SmartSuite platform to help clients address Governance, Risk, and Compliance (GRC) challenges with no-code solutions. This is a highly collaborative role across Product, Sales Eng, Customer Success, and Go-To-Market teams.

Qualifications

• Experience with no-code platforms, SaaS, and workflow automation.
• Ability to translate complex business needs into platform configurations.
• Strong client-facing skills and stakeholder management.
• Experience delivering client engagements with limited supervision.

Responsibilities

• Partner with clients to identify and document business requirements across GRC workflows.
• Design and configure SmartSuite solutions meeting client needs.
• Build, test, and iterate configurations with client stakeholders.
• Create process documentation and implementation artifacts.
• Support UAT and drive end-user adoption through enablement sessions.
• Provide project management support across engagement lifecycles.
• Act as a GRC SME to help modernize compliance and risk programs.
• Collaborate with Product, Sales Eng, and Customer Success for feedback.

Skills

No-code platforms

SaaS

Workflow automation

Business process design

Client-facing

Stakeholder management

Project management

Communication

Tools

SmartSuite

GRC software

Job description

At SmartSuite, we believe that work should be both productive and joyful. As a fast-growing SaaS company, we empower teams around the world to streamline how they manage business processes, projects, and workflows—all in one powerful, no-code platform.

Our platform redefines work management by bringing together the essential tools businesses need—databases, task management, automation, dashboards, collaboration tools, and more—into a single, beautifully designed workspace. Whether you’re managing day-to-day operations or driving strategic initiatives, SmartSuite enables teams to work smarter, faster, and more collaboratively.

Why SmartSuite?

• Impactful Work : Join a company on a mission to revolutionize how teams work across industries. We help organizations—from startups to Fortune 500 companies—transform the way they operate.
• Innovative Technology : Be part of a team that integrates cutting-edge technologies, including generative AI, to deliver exceptional experiences for users.
• Customer-Centric : At SmartSuite, the customer is at the heart of everything we do. We’re proud to support organizations across more than 100 countries, helping teams of all sizes and industries transform the way they work. This global reach positions us as a leader in the next generation of work management, delivering innovative solutions tailored to the unique needs of our diverse customer base.
• Collaborative Culture : We foster a culture of innovation, inclusivity, and mutual respect. Every voice matters, and we encourage everyone to bring their best ideas forward.

What We Value

• Innovation : Always pushing boundaries to create something exceptional.
• Collaboration : Working together to achieve more.
• Customer Success : Delivering real value that makes a difference.
• Integrity : Doing what’s right—always.
• Diversity : Embracing unique perspectives and experiences.
• Gratitude : Celebrating each other’s contributions and our shared success.

Why Join Us?

By joining SmartSuite, you’ll be part of a passionate team committed to building something extraordinary. We provide the tools, resources, and environment for you to do your best work while growing professionally.

If you’re looking to work with a company that’s not just a leader in technology but also a place where people thrive—SmartSuite is the place for you.

About the role

SmartSuite is seeking a Professional Services Consultant to join our growing Professional Services team. In this role, you will serve as a trusted advisor and platform expert for SmartSuite customers, guiding them through the full lifecycle of solution delivery, from requirements discovery through implementation and adoption.

You’ll bring deep functional knowledge of the SmartSuite platform to help clients address complex Governance, Risk, and Compliance (GRC) challenges, applying technical and process best practices to design solutions that are both scalable and sustainable. This is a highly collaborative role in which you’ll partner closely with our Product, Sales Engineering, Customer Success, and Go-To-Market teams to ensure clients realize measurable value from their SmartSuite investment.

This role is ideal for someone who thrives at the intersection of technology and client engagement, a problem-solver who takes pride in translating real business needs into elegant, no-code solutions and who is comfortable owning client relationships and engagements with increasing independence over time.

What you'll do

• Partner directly with clients to identify, define, and document key business and functional requirements across GRC workflows and processes
• Design and configure SmartSuite solutions using our no-code platform that meet validated client requirements
• Build, test, and iterate on configured solutions in close collaboration with client stakeholders to ensure quality and alignment
• Develop and deliver critical process documentation and implementation artifacts, including solution design documents, workflow maps, and configuration guides
• Support user acceptance testing and drive end-user adoption of configured solutions through enablement sessions and training materials
• Provide project management support throughout the engagement lifecycle, including milestone tracking, risk identification, and stakeholder communication
• Serve as a subject matter expert on GRC best practices, helping clients understand how SmartSuite can be leveraged to modernize and strengthen their compliance and risk programs
• Collaborate cross-functionally with Product, Sales Engineering, and Customer Success teams to surface client feedback, inform platform improvements, and contribute to repeatable delivery frameworks

What We’re Looking For

• Strong interest and aptitude in no-code platforms, SaaS, workflow automation, and business process design
• A client-first mindset, with genuine excellence in client-facing environments and ownership of the client experience from kickoff through delivery
• Demonstrated ability to understand complex business requirements and translate them into practical, well-structured platform configurations
• Excellent communication and stakeholder management skills, with the ability to engage confidently at multiple levels of an organization
• Detail-oriented and analytical, with comfort configuring systems across fields, views, dashboards, automations, and integrations
• Strong project management instincts, organized, proactive, and able to manage competing priorities across multiple engagements
• The ability to work independently and manage client engagements with minimal oversight; while onboarding will include structured support, the expectation is that consultants will grow into fully independent ownership of their engagements
• Collaborative by nature, with experience working cross-functionally with Product, Sales, and Customer-facing teams
• Curiosity, adaptability, and a continuous learning mindset

Preferred Experience

• 2–3 years of experience in GRC or a related discipline, including Risk Management, Compliance, Third-Party Risk, or Business Continuity, ideally gained within a Big 4 firm or comparable professional services environment
• Demonstrated experience managing or contributing independently to client engagements, with a track record of delivering quality outcomes with limited supervision
• Experience with SmartSuite or another GRC platform or solution
• Background in implementation, consulting, customer success, or solutions engineering
• Experience developing client-facing deliverables such as process documentation, solution design documents, or user training materials
• Comfort working with structured data, reporting, and dashboards in a client delivery context