Head of Premium Support & TAE Team (Hybrid + Equity)
Collibra
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Benefits offered by this job
Job summary
Collibra is seeking a Premium Support Manager to lead Technical Account Engineers in a high-impact, hybrid role based in Raleigh. You will drive leadership, technical escalation, and program development while partnering with sales and customer teams to boost retention and value.
You will oversee hiring, coaching, and performance management, and leverage AI tools to streamline workflows and deliver proactive guidance to Premium customers. Visa sponsorship is not available.
Qualifications
- Experience leading a technical account management team in an enterprise software environment.
- Bachelor's degree or equivalent working experience is required.
- Record of hiring, developing, and coaching people to improve performance.
Responsibilities
- Lead Technical Account Engineers who serve as trusted technical partners to Premium customers.
- Collaborate with Account Executives, Customer Engineering, and Renewals to support retention and value delivery.
- Review account plans to ensure commitments stay on track and identify opportunities.
- Improve Premium Support operations, including SOPs, tools, workflows, and dashboards.
- Measure and communicate the impact of the TAEs program for customers and the business.
- Build a scalable team and operating model that can grow with the offering.
Skills
Education
Tools
Job description
Collibra is seeking a Premium Support Manager to lead Technical Account Engineers in a high-impact, hybrid role based in Raleigh. You will drive leadership, technical escalation, and program development while partnering with sales and customer teams to boost retention and value.
You will oversee hiring, coaching, and performance management, and leverage AI tools to streamline workflows and deliver proactive guidance to Premium customers. Visa sponsorship is not available.
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