Premium Support Leader for TAEs (Remote)
Collibra
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Benefits offered by this job
Job summary
Collibra is seeking a Manager of Premium Support to lead and grow our team of Technical Account Engineers in a remote capacity across the United States. You will cultivate a strong team culture, drive continuous learning, and ensure operational excellence in delivering premium support to large enterprise customers.
You will mentor staff, partner with Sales and CS, manage escalations, and shape the future of the Premium Support program while staying current with product features and industry
Qualifications
- Proven experience in a technical support leadership role; experience leading a Premium, Premier, or Signature Service support model preferred.
- In-depth knowledge of complex technical concepts and the ability to translate them for a non-technical audience.
- Strong understanding of customer relationship management principles and best practices.
- Excellent coaching and mentoring skills with a focus on professional development.
Responsibilities
- Lead, coach, and mentor a team of Technical Account Engineers to deliver exceptional technical expertise and world-class customer service.
- Champion the Premium mindset and uphold high ethics and integrity with internal and external customers.
- Develop relationships across Sales, Customer Success, and Professional Services to drive retention and expansion.
- Train team on product and Premium operations and ensure deliverables exceed customer expectations.
Skills
Education
Job description
Collibra is seeking a Manager of Premium Support to lead and grow our team of Technical Account Engineers in a remote capacity across the United States. You will cultivate a strong team culture, drive continuous learning, and ensure operational excellence in delivering premium support to large enterprise customers.
You will mentor staff, partner with Sales and CS, manage escalations, and shape the future of the Premium Support program while staying current with product features and industry
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