Premium Support Leader - Elevate a TAE Team (Hybrid)

Collibra Inc.; Raleigh (NC); Hybrid; USD 128,000 - 160,000; Full time

Job summary

Collibra is seeking a high-impact leader to head Technical Account Engineers within Premium Support in Raleigh. You will shape leadership, manage escalations, and drive commercial partnerships and program development to grow the team and the offering.

You’ll guide TAEs serving premium customers, building trusted relationships, anticipating risk, and delivering proactive support and measurable value. This is a hybrid role based in Raleigh, with two in-office days weekly.

Qualifications

• Experience leading a technical account management team in an enterprise software environment.
• Technical judgment to support teams through complex customer situations and communicate clearly with technical and nontechnical audiences.
• Proven track record in hiring, developing, and coaching people to improve performance.
• Experience using account plans, customer signals, and performance data to identify risk and prioritize work.
• Understanding how a dedicated support offering creates value for customers and the business.
• Proficiency leveraging AI tools (Claude, Gemini, ChatGPT, Copilot) to solve real-world challenges.

Responsibilities

• Lead, hire, and develop Technical Account Engineers with clear expectations and coaching.
• Work with Premium customers and TAEs in key moments and QBRs; review account plans for commitments.
• Ensure proactive guidance and high-quality support from Premium, using data to identify risks and improve delivery.
• Partner with Account Executives, Customer Engineering, and Renewals to support retention and show value of Premium Support.
• Improve SOPs, internal tools, ticketing workflows, dashboards, and knowledge sharing.
• Measure and communicate impact of the TAE program on customers and the business.

Skills

Technical leadership

People management

Risk assessment

Stakeholder collaboration

AI tools usage

Education

Bachelor's degree or equivalent experience

Tools

Claude

Gemini

ChatGPT

Copilot

Job description

Collibra is seeking a high-impact leader to head Technical Account Engineers within Premium Support in Raleigh. You will shape leadership, manage escalations, and drive commercial partnerships and program development to grow the team and the offering.

You’ll guide TAEs serving premium customers, building trusted relationships, anticipating risk, and delivering proactive support and measurable value. This is a hybrid role based in Raleigh, with two in-office days weekly.