Head of Platform Ops & Partner Success (NA)

Wise

New York (NY)

Ibrido

USD 180.000 - 300.000

Tempo pieno

2 giorni fa

Candidati tra i primi

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Wise is seeking a Head of Business Operations to serve as the regional operational engine and strategic lead for Wise Platform in North America. Based in New York, you will turn manual workflows into automated infrastructure, drive cross-functional alignment, and lead an established Partner Operations team to scale operations for new enterprise partners.

You will balance regional strategy with hands-on execution, owning SLAs, improving KPIs, and partnering with Product, Compliance, and Support

Competenze

8+ years of fintech and payments operational leadership.
Proven SLA and metric turnaround experience.
Matrix leadership across regulated domains without direct authority.
Data literacy with dashboards and ROI modeling.
Enterprise partner management and incident handling.
Strategic, methodical problem-solving for scalable frameworks.

Mansioni

Own regional servicing performance and SLAs for North America.
Lead matrix governance across Payment Ops, Enterprise Support, KYC/FinCrime, Compliance.
Align Product & Engineering on automating bottlenecks.
Direct and grow Partner Operations team of 4–5 managers.
Scale operational frameworks for new enterprise partners.
Serve as senior escalation point for Tier 1 bank partners; post-mortems and prevention.