Head of Planning & Demand Forecasting

Mercor; San Francisco (CA); Presencial; USD 200.000 - 250.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Equinox membership

Meal stipend

Relocation bonus up to $15k

Proximity bonus $10K

Laundry reimbursement

Wellness reimbursement

Descripción de la vacante

Mercor is building a team to centralize planning and reporting across its rapidly growing Human Data business. The Head of Operations Planning will stand up the function from the ground up, turning signed deals into fully staffed, forecasted production plans and providing a single source of truth on project status.

You will design the operating model, set demand forecasting standards, and build dashboards and tools for cross-account visibility and improved decision making.

Formación

• 5+ years in operations, program management, or business operations with direct experience in demand planning, staffing, or forecasting at a multi-account delivery company.
• Experience building a team or function from scratch, not just operating within one designed by others.
• Direct experience managing people.
• Strong command of spreadsheets and reporting tools; comfort building the system rather than waiting for someone to build it for you.
• A track record of standardizing messy, inconsistent processes into repeatable and auditable workflows.
• Comfortable being the source of truth in discussions about the numbers.
• Experience in AI training data, human data operations, or a comparable high-growth operations environment is a plus.

Responsabilidades

• Build and lead the Operations Planning function: design the operating model, staffing, and scalable processes as new accounts come online.
• Define demand capture standards and the forecasting cadence; own weekly reviews with account and supply teams.
• Develop staffing and capacity strategies; stress-test headcount scenarios and align with Finance and leadership on costs.
• Own the opportunity pipeline process from signal to committed forecast for consistency across accounts.
• Design systems and dashboards; create planning tools that show account status without excessive meetings.
• Represent Operations Planning in account reviews, finance syncs, and leadership forecasting sessions.

Conocimientos

Operations management

Forecasting

Staffing / headcount planning

Team leadership

Spreadsheet proficiency

Data-driven decision making

Herramientas

Spreadsheets

Descripción del empleo

Mercor is building a team to centralize planning and reporting across its rapidly growing Human Data business. The Head of Operations Planning will stand up the function from the ground up, turning signed deals into fully staffed, forecasted production plans and providing a single source of truth on project status.

You will design the operating model, set demand forecasting standards, and build dashboards and tools for cross-account visibility and improved decision making.