Chief of Staff, Delivery Operations — Strategic Partner

Mercor; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

Mercor is seeking a Chief of Staff to partner with the VP of Delivery Operations. You will help set priorities, structure decisions, and drive end-to-end execution across Delivery, Recruiting, Ops, Product, and Finance in a fast-moving organization.

This high-visibility role offers direct exposure to how a human data delivery organization is run, with opportunities to scale responsibilities as the company grows in a multi-office setting.

Qualifications

• 2–5 years in a high-ownership operating role (chief of staff, business/strategy operations, management consulting, investment banking, venture, or startup operating role)

Responsibilities

• Strategic partnership with the VP of Delivery Operations to set priorities and prepare for key meetings
• Drive cross-functional projects across Delivery, Recruiting, Ops, Product, and Finance
• Establish and maintain the operating rhythm with weekly reviews, KPIs, OKRs, and leadership reporting
• Diagnose bottlenecks in staffing, throughput, quality, and margin and propose fixes
• Prepare briefings, decks, and analyses for executive and board conversations
• Own special projects such as new program launches, process redesigns, and headcount planning
• Act as a trusted filter to triage what requires the VP's attention vs. delegation

Skills

Strategic thinking

Cross-functional collaboration

Analytical skills

Communication skills

Execution bias

Job description

Mercor is seeking a Chief of Staff to partner with the VP of Delivery Operations. You will help set priorities, structure decisions, and drive end-to-end execution across Delivery, Recruiting, Ops, Product, and Finance in a fast-moving organization.

This high-visibility role offers direct exposure to how a human data delivery organization is run, with opportunities to scale responsibilities as the company grows in a multi-office setting.