Head of Patient Support Platforms & Experience

Sanofi; Cambridge (MA); Hybrid; USD 179.000 - 258.000; Vollzeit

Zusammenfassung

Sanofi in Cambridge, MA is seeking a Director of Patient Support Services Platform Solutions to lead strategic and tactical initiatives across Therapeutic Areas, focusing on improving patient experience, productivity, and operational excellence. The role spans CRM and Events platforms and reports to the Sr.

Director, Platform Solutions in a matrix environment. The ideal candidate has 10+ years building CRM solutions, strong leadership, and hands-on Salesforce Health Cloud experience.

Qualifikationen

• 10+ years of experience building CRM solutions or working in PSS or biotech environments.
• Strong leadership and analytical capabilities; able to deliver on objectives on time and within budget.
• Experience with Salesforce Health Cloud; certifications are a plus.

Aufgaben

• Provide strategic analysis and planning across multiple internal customers.
• Develop and deliver trainings, face-to-face and virtual, and train SMEs who become trainers.
• Create a Strategic Training plan with a consistent experience across TAs for new hires and users.
• Establish metrics to quantify value and impact of training initiatives.
• Assess activities across functions and improve training outreach and communication.
• Support enhancements and new capabilities for the Events Platform.
• Act as a champion of continuous improvement and resolve issues with internal/external partners.
• Build and maintain relationships with digital stakeholders and technology partners.

Kenntnisse

CRM experience

Leadership

Analytical skills

Stakeholder management

Ausbildung

Bachelor's degree or higher

Tools

Salesforce Health Cloud

Jobbeschreibung

Sanofi in Cambridge, MA is seeking a Director of Patient Support Services Platform Solutions to lead strategic and tactical initiatives across Therapeutic Areas, focusing on improving patient experience, productivity, and operational excellence. The role spans CRM and Events platforms and reports to the Sr.

Director, Platform Solutions in a matrix environment. The ideal candidate has 10+ years building CRM solutions, strong leadership, and hands-on Salesforce Health Cloud experience.