Director, Platform Solutions - Patient Support Services

Sanofi; Cambridge (MA); On-site; USD 160,000 - 210,000; Full time

Job summary

Sanofi seeks a Director to lead Patient Support Services Platform Solutions in Cambridge, MA. You will steer strategic and tactical efforts across therapeutic areas, enhancing patient experience and operational efficiency across CRM and Events platforms.

The role demands strong leadership, matrix-organization navigation, and ability to manage multiple projects with diverse stakeholders. Experience with Salesforce Health Cloud is highly valued, along with a track record of delivering training

Qualifications

• 7+ years of experience building CRM solutions within PSS or healthcare environments.
• Experience with Salesforce Health Cloud; certifications a plus.

Responsibilities

• Provide strategic and tactical leadership across Therapeutic Areas to optimize patient experience.
• Develop and deliver trainings for trainers and business users, in person and virtual.
• Establish metrics to track value and impact of training initiatives across platforms.
• Collaborate with internal/external teams to support and troubleshoot issues as needed.
• Build relationships with digital stakeholders and technology partners.

Skills

CRM Solutions

Leadership

Project Management

Stakeholder Management

Education

Bachelor's degree

Tools

Salesforce Health Cloud

Job description

Job Title

Director Patient Support Services Platform Solutions

Location

• Location: Cambridge, MA

About The Job

The Director, Patient Support Services Platform Solutions will provide both strategic and tactical leadership across Therapeutic Areas with a focus on programs that will optimize the patient experience, improve the productivity and efficiencies of our teams, scale existing capabilities, and drive operational excellence. Responsibility will span all applicable technology platforms including, but not limited to our CRM and Events Platforms. The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working in a matrix environment handling multiple projects with multiple deadlines and stakeholders. The position will report to the Sr. Director, Platform Solutions and is based in Cambridge, MA. Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Main Responsibilities

• Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers
• Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers
• Develop Strategic Training plan that provides a consistent experience across TAs for new hires, business users, and SMEs.
• Establish and implement key metrics to track and communication level of value and impact of training initiatives.
• Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy
• Support the enhancement and new capabilities process for Events Platform.
• Act as a champion of continuous improvement
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.
• Develop and maintain relationships with key digital stakeholders and technology partners.

Qualifications

• Completion of a bachelor's degree (or higher) or another closely related field.
• 7+ years of experience building CRM solutions within PSS or other healthcare and/or bio-pharmaceutical environments (consulting included)
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems - Certifications a plus.

Preferences

• Proven ability to lead and influence teams without direct authority.
• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness program

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.