Director, Patient Support Platforms & CRM Solutions

BioSpace; Cambridge (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Sanofi is seeking a Director of Patient Support Services Platform Solutions in Cambridge, MA to provide strategic and tactical leadership across therapeutic areas, focusing on patient experience, productivity, and scaling capabilities across CRM and Events Platforms.

The role reports to the Sr. Director, Platform Solutions and requires a solution-oriented, highly organized leader capable of managing multiple projects in a matrix environment with diverse stakeholders.

Qualifications

• Completion of a bachelors degree (or higher) or another closely related field.
• 7+ years of experience building CRM solutions within PSS or other healthcare and/or bio-pharmaceutical environments (consulting included).
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems Certifications a plus.

Responsibilities

• Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers
• Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers
• Develop Strategic Training plan that provides a consistent experience across TAs for new hires, business users, and SMEs.
• Establish and implement key metrics to track and communication level of value and impact of training initiatives.
• Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy
• Support the enhancement and new capabilities process for Events Platform.
• Act as a champion of continuous improvement
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.
• Develop and maintain relationships with key digital stakeholders and technology partners.

Skills

Strategic planning

Leadership

Analytical skills

Project management

Education

Bachelor's degree in related field

Tools

Salesforce Health Cloud

Job description

Sanofi is seeking a Director of Patient Support Services Platform Solutions in Cambridge, MA to provide strategic and tactical leadership across therapeutic areas, focusing on patient experience, productivity, and scaling capabilities across CRM and Events Platforms.

The role reports to the Sr. Director, Platform Solutions and requires a solution-oriented, highly organized leader capable of managing multiple projects in a matrix environment with diverse stakeholders.