Head of Operations: Live Entertainment & Events

SPiN; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Harri is seeking a General Manager to lead an entertainment/hospitality venue in San Francisco. The role focuses on daily operations, payroll, P&L management, and ensuring a high-quality guest experience while driving sales and profitability.

The ideal candidate will have 3–5 years of GM experience in high-volume, entertainment or restaurant settings, strong leadership, and excellent communication skills across all levels. A focus on safety, team development, and brand standards is essential.

Qualifications

• Excellent leadership and people management skills.
• Proven ability to network, recruit, train, develop and assess talent.
• Excellent communication skills at all levels.
• Proven ability to increase sales and profitability.
• Strong hospitality background.

Responsibilities

• Supervise the operation of the floor and bar to maximize profitability, minimize legal liability, and conform to operational regulations.
• Ensure a safe environment to reduce the risk of injury and accidents.
• Recruit, interview, and hire employees; supervise, take disciplinary actions, motivate and train.
• Conduct orientation and oversee the training of new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Control day-to-day operations by scheduling labor, ordering supplies, and developing the SPIN team.
• Ensure compliance of Occupational Safety and Health Act, local health and safety codes, and company safety and security policy.
• Control Profit & Loss by following cash control procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
• Pre-event and on-site communication with the events team.
• Work closely with internal sales department and client to understand event goals, objectives and specific implementation plans that promote the SPIN brand.
• Troubleshoot and smooth issues relating to the successful execution of the event.

Skills

Leadership

People management

Networking

Recruitment

Training

Performance reviews

Communication

Sales growth

Hospitality

Brand awareness

Tools

MS Applications

Apple products

POS systems

Job description

Harri is seeking a General Manager to lead an entertainment/hospitality venue in San Francisco. The role focuses on daily operations, payroll, P&L management, and ensuring a high-quality guest experience while driving sales and profitability.

The ideal candidate will have 3–5 years of GM experience in high-volume, entertainment or restaurant settings, strong leadership, and excellent communication skills across all levels. A focus on safety, team development, and brand standards is essential.