General Manager, Live Entertainment & Premium Hospitality

Brooklyn Sports & Entertainment; New York (NY); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k Employer Match

Paid time off & holidays

Parental leave policy

Access to events at Barclays Center

Job summary

Brooklyn Sports & Entertainment is seeking a General Manager for a premier live entertainment and premium hospitality venue in Manhattan. This leadership role oversees day-to-day venue operations, financial performance, guest experience, and strategic growth initiatives to drive exceptional results.

The successful candidate will own the P&L, lead budgeting and forecasting, and partner with corporate leadership to deliver disciplined execution across all functions, including show operations, F&B,

Qualifications

• 15+ years of experience in venue operations, hospitality, live entertainment, location-based entertainment, or a related operating leadership role.
• Experience overseeing complex, customer-facing businesses with multiple operating functions, including hospitality, guest services, and live programming. Experience opening a new venue is a plus.
• Proven track record of owning a P&L and driving financial and operational performance.
• Strong financial and analytical skills, with experience in reporting to executive leadership and/or ownership.
• Strong understanding of service standards, operational execution, safety protocols, and management accountability across departments.
• Experience serving as a senior point of escalation for operational, guest, staffing, or incident-related matters.
• Familiarity with live entertainment and hospitality-integrated concepts where guest flow, timing, atmosphere, and programming must work together seamlessly.
• Experience identifying and implementing operational improvements that enhance efficiency, throughput, and guest satisfaction.
• Ability to balance business performance, team leadership, and guest experience in a dynamic operating environment.

Responsibilities

• Own the P&L, reporting, and operating cadence.
• Own overall venue performance, including revenue, labor, operating expenses, profitability, and guest satisfaction.
• Serve as the primary operating partner to corporate leadership, providing clear reporting, insights, and recommendations.
• Lead budgeting, forecasting, long-range planning, KPI development, and rigorous performance reviews; proactively surface insights, risks, and opportunities.
• Drive financial discipline across labor models, throughput, show utilization, and F&B performance.
• Identify and pursue revenue expansion opportunities beyond core ticketing and F&B, including private rentals, buyouts, special events and retail.
• Coordinate with the Partnerships team to identify and evaluate commercial opportunities that align with the brand, guest experience and operational capacity.
• Translate strategic vision into disciplined execution across show operations, food & beverage, guest services, security, and facilities.
• Integrate live entertainment and hospitality into a single, cohesive operation, ensuring show schedules, F&B service, and guest flow work together across theaters, bars, and lounges.
• Champion a hospitality-first service culture, holding every team to premium standards at each guest touchpoint, from the box office to the bar to the theater.
• Act as the senior escalation point for complex operational, guest, safety, or staffing issues.
• Ensure consistent operating standards, service quality, and compliance in a live entertainment and hospitality environment.
• Recruit, hire, and scale a high-performing operating team across the venue, show, and hospitality functions, building the staffing structure needed to open and sustain operations.
• Manage the onsite staff, setting clear expectations, decision rights, and operating rhythms across the venue, show and hospitality teams.
• Support workforce planning, leadership development, and a high-accountability operating culture.
• Partner with creative and programming leaders to align show flow, timing, and atmosphere with operational and financial goals.
• Ensure a seamless, high-quality guest journey from arrival through departure.

Skills

P&L ownership

Venue operations

Hospitality leadership

Live entertainment

Strategic planning

Job description

Brooklyn Sports & Entertainment is seeking a General Manager for a premier live entertainment and premium hospitality venue in Manhattan. This leadership role oversees day-to-day venue operations, financial performance, guest experience, and strategic growth initiatives to drive exceptional results.

The successful candidate will own the P&L, lead budgeting and forecasting, and partner with corporate leadership to deliver disciplined execution across all functions, including show operations, F&B,