Head of Operations & Integrator - Remote US/Canada

Blacksmith Agency LLC; Detroit (MI); Remoto; USD 150.000 - 230.000; Tempo pieno

Descrizione del lavoro

Blacksmith Agency is a remote agency serving US clients, seeking a Head of Operations to run day-to-day. You will oversee four department leads, shape weekly rhythms and quarterly priorities, and own profitability.

This integrator role coordinates sales, recruiting, delivery, and marketing with direct accountability to the founder. You will drive cross-functional leadership, coach leaders, and manage critical client contracts and vendor terms, ensuring the company scales from a strong base to

Competenze

• Experience leading multiple functions with P&L responsibility.
• Experience scaling teams from ~40 to 140 employees.
• Profit/m_margin ownership, not just revenue.
• Real contract negotiation experience.
• Clear communicator with multiple leaders and founders.

Mansioni

• Oversee four department leads and their performance.
• Define weekly rhythm, quarterly priorities, and tradeoffs.
• Own profit, margin on delivery, and hiring costs.
• Lead client contracts and vendor terms negotiations.
• Develop operators into actual leaders and coach them.
• Make decisions alongside the founder and implement them.

Conoscenze

Leadership

Operations management

Negotiation

Contract review

Strategic planning

Communication

Descrizione del lavoro

Blacksmith Agency is a remote agency serving US clients, seeking a Head of Operations to run day-to-day. You will oversee four department leads, shape weekly rhythms and quarterly priorities, and own profitability.

This integrator role coordinates sales, recruiting, delivery, and marketing with direct accountability to the founder. You will drive cross-functional leadership, coach leaders, and manage critical client contracts and vendor terms, ensuring the company scales from a strong base to