Head of Operations

LHH US; New York (NY); On-site; USD 175,000 - 190,000; Full time

Job summary

LHH US in New York City seeks a Head of Operations to lead talent management and business operations for a consulting business line. This role drives performance, optimizes processes, and partners with senior executives to scale growth.

You will oversee budgeting, staffing, and organizational development while building a high-performing team; competitive salary, bonus and benefits are offered.

Qualifications

• Progressive operations leadership experience in professional services or similar environment.
• Experience leading cross-functional teams and large-scale operational initiatives.
• Experience in budgeting, forecasting, and business performance analysis.
• Demonstrated ability to influence senior stakeholders and drive organizational change.
• Exceptional leadership, communication, problem-solving, and project management skills.
• Bachelor's degree required; advanced degree preferred.

Responsibilities

• Develop and execute strategies to enhance operational effectiveness and efficiency.
• Lead and develop teams; coach and mentor leaders.
• Oversee staffing, budgeting, forecasting, and KPI analysis.
• Guide adoption of systems and tools; establish playbooks and processes.

Skills

Operations leadership

Cross-functional leadership

Budgeting & forecasting

Stakeholder influence

Leadership & communication

Project management

Education

Bachelor's degree

Advanced degree preferred

Job description

Job Description

Our NYC based client is seeking a Head of Operations. This position will lead the talent management plus business operations for one of their consulting business lines. Must have like minded experience to qualify. Competitive salary, bonus and benefits are offered.

Overview

This individual will drive business performance, optimize operational processes, oversee critical business functions, and lead a high-performing team that supports growth and scalability. This role is ideal for someone who thrives in a fast-paced professional services environment and enjoys partnering with senior executives to drive organizational success.

Strategic Operations & Business Performance

• Partner with leadership to develop and execute strategies that enhance operational effectiveness and efficiency.
• Monitor business performance, staffing utilization, and profitability metrics to drive sustainable growth.
• Collaborate on budgeting, forecasting, expense management, and strategic planning.

Leadership & Team Development

• Lead and develop teams
• Coach and mentor leaders to cultivate high-performing, collaborative teams.
• Drive talent management efforts, including performance reviews, professional development, and organizational planning.
• Partner with senior leadership on hiring, workforce planning, and employee matters.

Operational Excellence

• Guide staffing, onboarding, resource allocation, and operational decision-making processes.
• Lead the implementation, optimization, and adoption of systems and tools.
• Establish best practices, playbooks, and standardized processes to improve efficiency and scalability.
• Analyze operational trends and KPIs to identify opportunities for continuous improvement.

Employee Engagement & Culture

• Lead regional engagement initiatives, including employee events, leadership forums, committees, and retreats.
• Develop and track operational and employee engagement metrics to measure impact and drive results.

Qualifications

• Progressive operations leadership experience, preferably within professional services, consulting, financial services, or a similarly complex environment.
• Proven experience leading cross-functional teams and managing large-scale operational initiatives.
• Experience in budgeting, forecasting, and business performance analysis.
• Demonstrated ability to influence senior stakeholders and drive organizational change.
• Exceptional leadership, communication, problem-solving, and project management skills.
• Bachelor's degree required; advanced degree preferred.

Pay Details: $175,000.00 to $190,000.00 per year

Search managed by: Lisa Garfinkel

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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