Operations Lead

TEKsystems; Grand Haven (MI); On-site; USD 100,000 - 125,000; Full time

Job summary

TEKsystems in Grand Haven, MI is seeking an Operations Manager to drive operational excellence and ensure processes are followed and improved. The role coordinates across service delivery, customer care, project delivery, security, and solutions to deliver value from request to delivery and support.

The candidate will lead data-driven initiatives, enforce standards, and push for continuous improvement, balancing priorities and stakeholder expectations in a highly process-driven environment.

Qualifications

• 10+ years of experience leading operations.
• Experience managing and improving operational processes.
• Strong analytical and problem-solving skills.
• Excellent organizational and facilitation skills.
• Ability to manage competing priorities and multiple stakeholders.
• Experience developing and reporting operational KPIs.
• Exceptional written and verbal communication skills.

Responsibilities

• Own and continuously improve service & project delivery processes across the organization.
• Ensure adherence to established operational standards, workflows, and playbooks.
• Identify operational bottlenecks, gaps, inefficiencies, and areas of risk.
• Lead root cause analysis activities for recurring operational issues.
• Drive operational maturity initiatives across all functions.
• Establish and maintain operational governance frameworks.
• Ensure consistent execution of MOTIO standards and best practices.

Skills

Operational leadership

Process improvement

Analytical skills

Organizational skills

Stakeholder management

KPIs reporting

Communication skills

Job description

Top Skills' Details

• 10+ years of operational leadership experience.
• Experience managing and improving operational processes.
• Strong analytical and problem-solving skills.
• Excellent organizational and facilitation skills.
• Ability to manage competing priorities and multiple stakeholders.
• Experience developing and reporting operational KPIs.
• Exceptional written and verbal communication skills.

Role Overview

The Operations Manager is responsible for driving operational excellence across the organization. This role ensures operational processes are consistently followed, standards are maintained, cross-functional issues are rapidly resolved, and continuous improvement initiatives are successfully implemented across all teams.

The Operations Lead serves as the operational quarterback of the organization, coordinating efforts across Service Delivery, Customer Care, Project Delivery, Security, and Solutions & Innovation to ensure work flows efficiently and consistently from customer request through successful delivery and ongoing support.

This position is highly process-driven and data-oriented. Success requires strong leadership, accountability, organizational influence, the ability to drive decisions based on facts and outcomes rather than opinions and implement those decisions - becoming meaningful new operational norms. The ideal candidate is comfortable challenging the status quo, enforcing standards, facilitating difficult conversations when necessary, and holding teams accountable to agreed-upon processes and commitments, and is driven by a continuous improvement mindset.

Key Responsibilities

• Own and continuously improve service & project delivery processes across the organization.
• Ensure adherence to established operational standards, workflows, and playbooks.
• Identify operational bottlenecks, gaps, inefficiencies, and areas of risk.
• Lead root cause analysis activities for recurring operational issues.
• Drive operational maturity initiatives across all functions.
• Establish and maintain operational governance frameworks.
• Ensure consistent execution of MOTIO standards and best practices.

Job Type & Location

This is a Permanent position based out of Grand Haven, MI.

Pay and Benefits

The pay range for this position is $100000.00 - $125000.00/yr.

Competitive benefits provided directly by client.

Workplace Type

This is a fully onsite position in Grand Haven,MI.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team.