Head of Multi‑Site Operations & Growth

Inframark; Tampa (FL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Inframark Community Management Services is seeking a Director of Operations to lead and align multiple department heads across Florida operations. The role focuses on end-to-end service delivery for CDD portfolios, governance compliance, and cross-functional leadership to support growth and service quality.

The position requires extensive experience in multi-site operations, P&L management, and a track record in regulated environments, with an ability to drive performance and stakeholder

Qualifications

• 8+ years in operations leadership overseeing multiple departments, functions, or business units.
• Experience owning P&L or budget performance across a multi-department or multi-site organization.
• Demonstrated ability to manage through department heads rather than direct field execution.

Responsibilities

• Lead and align multiple department leaders into a single, coordinated operating team
• Own end-to-end service delivery across the CDD portfolio: district governance support, field/maintenance execution, amenity operations, and administrative/records compliance
• Ensure compliance with Florida Chapter 190 governance requirements across all managed districts (Board meetings, records custodianship, public records requests, election cycles)
• Partner with Business Development and Department Leaders on new client wins, RFP responses, and onboarding of newly formed or newly awarded districts
• Set portfolio-wide performance standards and KPIs for management, maintenance, field services, and amenity operations; hold department heads accountable to them
• Own budget and fiscal performance across the various departments in partnership with all Department leaders
• Resolve cross-departmental bottlenecks
• Serve as an escalation and resolution point for client concerns
• Report KPI performance, compliance risk, staffing needs, and growth pipeline to the VP

Skills

P&L leadership

Multi-site operations

Governance experience

Cross-functional leadership

Budget management

Regulated environment

Executive communication

Job description

Inframark Community Management Services is seeking a Director of Operations to lead and align multiple department heads across Florida operations. The role focuses on end-to-end service delivery for CDD portfolios, governance compliance, and cross-functional leadership to support growth and service quality.

The position requires extensive experience in multi-site operations, P&L management, and a track record in regulated environments, with an ability to drive performance and stakeholder