Senior Director of Operations — Multi‑Market Growth (Remote)

Reliable Residential; Clearwater (FL); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Reliable Residential Holdings is seeking a senior operations executive to oversee the branch portfolio. This role links enterprise strategy with field execution, coaching Branch Managers and driving revenue growth, labor productivity, customer experience, and EBITDA performance.

The ideal candidate is a proven multi-site operator who thrives in a fast-paced environment, develops leaders, and delivers disciplined, accountable improvements across markets.

Qualifications

• 7+ years of multi-location operations leadership experience.
• Experience managing P&L performance across multiple branches.
• Proven ability to coach leaders and improve organizational performance.
• Strong analytical and problem-solving skills with KPI-driven decisions.
• Experience in garage door/home services or related field-service industries preferred; franchise experience a plus.

Responsibilities

• Coach, develop, and hold Branch Managers accountable for market performance.
• Lead weekly and monthly operating reviews focused on revenue, labor productivity, profitability, capacity utilization, and customer experience.
• Diagnose performance gaps and implement corrective action plans.
• Drive consistent adoption of RRH operating standards, processes, and best practices.
• Partner with functional leaders to improve demand conversion, technician productivity, scheduling efficiency, and sales performance.
• Support branch new market integrations, acquisition onboarding, and market turnarounds
• Build leadership capability and succession pipelines across branch operations.
• Ensure a culture of safety, accountability, continuous improvement, and operational excellence.

Skills

Multi-location operations leadership

P&L management

Coaching leaders

Analytical problem-solving

KPI-driven decision making

Travel regularly

Job description

Reliable Residential Holdings is seeking a senior operations executive to oversee the branch portfolio. This role links enterprise strategy with field execution, coaching Branch Managers and driving revenue growth, labor productivity, customer experience, and EBITDA performance.

The ideal candidate is a proven multi-site operator who thrives in a fast-paced environment, develops leaders, and delivers disciplined, accountable improvements across markets.