Director of Operations, CDD Services & Growth

Inframark LLC in; Tampa (FL); On-site; USD 180,000 - 230,000; Full time

Job summary

Inframark — CMS seeks a Director of Operations (Finance) to lead the CDD services organization across six department heads—District Services, Maintenance, Field Services, Administration, Amenities, and Business Development—ensuring consistent, compliant service delivery for Florida districts.

You will own portfolio performance, KPIs, budgets, and serve as the VP's operating partner on growth. This hands-on role requires collaboration with Boards and senior executives to drive quality outcomes.

Qualifications

• 8-12+ years in CDD/special district management or closely related municipal operations.
• 3-5+ years leading multiple functional leaders in a multi-disciplinary operations structure.
• Deep familiarity with Florida Chapter 190 governance — Board of Supervisors relations, public meetings, records/compliance administration.
• Experience owning P&L or budget performance across a multi-department or multi-site organization.
• Demonstrated ability to manage through department heads rather than direct field execution.
• Comfortable as a senior escalation point in front of elected boards and clients.

Responsibilities

• Lead and align six department heads — District Services, Maintenance, Field Services, Administration, Amenities, and Business Development — into a single, coordinated operating team.
• Own end-to-end service delivery across the CDD portfolio: district governance support, field/maintenance execution, amenity operations, and administrative/records compliance.
• Ensure compliance with Florida Chapter 190 governance requirements across all managed districts (Board meetings, records custodianship, public records requests, election cycles).
• Partner with the Director of Business Development on new district wins, RFP responses, and onboarding of newly formed or newly awarded districts.
• Set portfolio-wide performance standards and KPIs for maintenance, field services, and amenity operations; hold department heads accountable to them.
• Own budget and fiscal performance across the CDD services organization in partnership with the Director of Administration, Management and Finance.
• Resolve cross-departmental bottlenecks (e.g., maintenance vs. field services handoffs, amenities vs. administration coordination).
• Serve as an escalation point for Boards of Supervisors on service issues that span multiple departments.
• Report portfolio performance, compliance risk, staffing needs, and growth pipeline to the VP.

Skills

Leadership

Cross-functional leadership

Governance familiarity

P&L ownership

Board-facing experience

Multi-department leadership

Job description

Inframark — CMS seeks a Director of Operations (Finance) to lead the CDD services organization across six department heads—District Services, Maintenance, Field Services, Administration, Amenities, and Business Development—ensuring consistent, compliant service delivery for Florida districts.

You will own portfolio performance, KPIs, budgets, and serve as the VP's operating partner on growth. This hands-on role requires collaboration with Boards and senior executives to drive quality outcomes.