Head of Luxury Resort Operations (Isabela)

Agc-Consulting; Isabela (PR); On-site; USD 120,000 - 170,000; Full time

Job summary

Royal Isabela is seeking a General Manager to lead our luxury resort's daily operations across all departments in Isabela, Puerto Rico. You will drive guest satisfaction, financial performance, and high-service standards.

The role requires 10+ years in luxury hospitality, strong leadership, and proven ability to manage Rooms and F&B, with bilingual fluency in Spanish and English and local Puerto Rico experience.

Qualifications

• A proven leader with 10+ years in luxury hospitality/resort management.
• Experience overseeing Rooms and F&B divisions.
• Strong business acumen with financial accountability.
• Ability to operate in a fast-paced, complex environment.
• Fluent in Spanish and English; Puerto Rico experience preferred.

Responsibilities

• Lead daily operations across all departments to drive guest satisfaction.
• Oversee profitability with cost control and revenue optimization.
• Uphold luxury brand standards and service excellence.
• Coordinate with ownership on strategic initiatives and reporting.
• Ensure safety, regulatory compliance and high-performance culture.

Skills

Leadership

Hospitality management

Rooms and F&B

Budgeting

Bilingual Spanish-English

Job description

Royal Isabela is seeking a General Manager to lead our luxury resort's daily operations across all departments in Isabela, Puerto Rico. You will drive guest satisfaction, financial performance, and high-service standards.

The role requires 10+ years in luxury hospitality, strong leadership, and proven ability to manage Rooms and F&B, with bilingual fluency in Spanish and English and local Puerto Rico experience.