Luxury Resort GM: Elevate Guest Experience & Revenue

Fairmont Hotels & Resorts; Carolina (PR); On-site; USD 180,000 - 300,000; Full time

Job summary

Fairmont El San Juan Hotel in Puerto Rico seeks a General Manager to lead one of Puerto Rico's iconic luxury resorts, delivering exceptional guest experiences while driving financial performance. You will oversee operations, brand standards, and stakeholder relations in an ownership-driven environment, with fluency in Spanish highly preferred.

The role requires a seasoned hospitality executive capable of navigating luxury markets, elevating service culture, and guiding a diverse team toward

Qualifications

• Prior experience in a luxury hotel General Manager position.
• Strong educational background with professional qualifications and a continuous learning mindset.
• Fluent in English and Spanish

Responsibilities

• Lead luxury resort operations and guest experience at a premier Puerto Rico property.
• Drive financial performance and asset value through strategic planning and revenue management.
• Engage with ownership and internal stakeholders to align objectives and ensure execution.

Skills

Luxury hotel leadership

Stakeholder management

People skills

Strategic thinking

Communication skills

Budgeting & P&L

Revenue management

Operational excellence

Team building

Change management

Education

Bachelor's degree in Hospitality

Job description

Fairmont El San Juan Hotel in Puerto Rico seeks a General Manager to lead one of Puerto Rico's iconic luxury resorts, delivering exceptional guest experiences while driving financial performance. You will oversee operations, brand standards, and stakeholder relations in an ownership-driven environment, with fluency in Spanish highly preferred.

The role requires a seasoned hospitality executive capable of navigating luxury markets, elevating service culture, and guiding a diverse team toward