Luxury Resort General Manager — Guest Experience & Growth

Accorhotel; Carolina (PR); On-site; USD 180,000 - 240,000; Full time

Job summary

Fairmont El San Juan Hotel seeks a seasoned General Manager to lead one of Puerto Rico's iconic luxury resorts, delivering exceptional guest experiences while optimizing financial performance. The ideal candidate will bring a proven track record in luxury hospitality, strong leadership, and the ability to navigate ownership and stakeholder relationships in a dynamic market.

Fluency in English and Spanish is strongly preferred to engage with local teams, guests, and partners.

Qualifications

• Prior experience in a luxury hotel General Manager role.
• Fluent in English and Spanish.
• Strong leadership, communication, and presentation skills.
• Proven track record of driving guest satisfaction and financial performance.

Responsibilities

• Lead operations for a luxury resort with emphasis on guest experience and service quality.
• Drive revenue, budgeting, and business planning aligned with ownership objectives.
• Foster a collaborative, inclusive culture and strong relationships with stakeholders.
• Ensure brand standards and maintenance of asset value through effective leadership.

Skills

Luxury hospitality leadership

Stakeholder management

Financial acumen

People leadership

Communication skills

Spanish language

Job description

Fairmont El San Juan Hotel seeks a seasoned General Manager to lead one of Puerto Rico's iconic luxury resorts, delivering exceptional guest experiences while optimizing financial performance. The ideal candidate will bring a proven track record in luxury hospitality, strong leadership, and the ability to navigate ownership and stakeholder relationships in a dynamic market.

Fluency in English and Spanish is strongly preferred to engage with local teams, guests, and partners.