General Manager

Agc-Consulting; Isabela (PR); On-site; USD 120,000 - 170,000; Full time

Job summary

Royal Isabela is seeking a General Manager to lead our luxury resort's daily operations across all departments in Isabela, Puerto Rico. You will drive guest satisfaction, financial performance, and high-service standards.

The role requires 10+ years in luxury hospitality, strong leadership, and proven ability to manage Rooms and F&B, with bilingual fluency in Spanish and English and local Puerto Rico experience.

Qualifications

• A proven leader with 10+ years in luxury hospitality/resort management.
• Experience overseeing Rooms and F&B divisions.
• Strong business acumen with financial accountability.
• Ability to operate in a fast-paced, complex environment.
• Fluent in Spanish and English; Puerto Rico experience preferred.

Responsibilities

• Lead daily operations across all departments to drive guest satisfaction.
• Oversee profitability with cost control and revenue optimization.
• Uphold luxury brand standards and service excellence.
• Coordinate with ownership on strategic initiatives and reporting.
• Ensure safety, regulatory compliance and high-performance culture.

Skills

Leadership

Hospitality management

Rooms and F&B

Budgeting

Bilingual Spanish-English

Job description

Isabela, Puerto Rico | Full-Time | Hospitality & Resort Operations

About Us

Nestled along the stunning coastline of Isabela, our luxury resort offers an unparalleled experience of refined leisure, wellness, and elevated service. With distinctive dining, world-class golf, and curated guest experiences, we are redefining destination hospitality in Puerto Rico. As we scale our operations and prepare for continued growth, we are seeking an accomplished General Manager to leadourresortmultidisciplinary team and deliver exceptional service, operational discipline, and strategic alignment across all departments.

The Role

The General Manager is the most senior operational leader on property, responsible for the day-to-day management and long-term performance of the resort. This includes full oversight of all operatingdepartments, Guest Services, Housekeeping, Engineering& Landscaping,Food & Beverage, Spa & Wellness, Golf Operations, and Guest Experience. Reporting directly to ownership, this individual is expected to uphold the brand’s luxury standards, lead with integrity, and drive excellence in every guest and employee interaction.

Key Responsibilities

• Lead, supervise, and inspire staff to achieve operational and service excellence.
• Oversee financial, guest experience, operational, and workforce-related performance and key results.
• Uphold brand identity and guest satisfaction across all service touchpoints.
• Maintain full profitability margins responsibility with a strong focus on cost control, labor management, and revenue optimization
• Support coordination of group events, golf activities, and F&B service quality in collaboration with departmental leaders
• Ensure resort compliance with all applicable safety, regulatory, and environmental standards
• Promote a positive, accountable, and high-performance work culture across the organization
• Coordinate directly with ownership and stakeholders on strategic initiatives and reporting
• Champion continuous improvement, innovation, and cross-functional alignment

Who You Are

• A proven leader with 10+ years in luxury hospitality/resort management, including experience in both Rooms and F&B divisions
• Deep understanding of high-end service standards, personalized guest experiences, and team engagement
• Strong business acumen with demonstrated success in financial management and accountability indicators.
• Experience working in complex, fast-paced environments requiring strong judgment, coordination, and follow-through.
• Bilingual: Spanish and English; fluency required.
• Local Puerto Rico experience strongly preferred.

This position is onsite in Isabela, Puerto Rico, and requires high visibility across the property, active involvement in day-to-day operations, and availability to work weekends, holidays, and irregular hours asrequired.

Performance Expectations

This role is measured through a Balanced Scorecard framework, focusing on:

• Guest Experience
• Operational Execution
• People & Growth
• Strategic Oversight

What We Offer

• Opportunity to lead a special destination resort in a breathtaking location
• Highly visible leadership role with strategic growth opportunities
• Committed ownership and cross-functional support
• A professional and purpose-driven team culture

EQUAL OPPORTUNITY EMPLOYER

Royal Isabela is an equal opportunity employer committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds.