Head of Learning & Performance, Property Operations

Dominium Inc.; Dallas, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Dominium seeks a Director of Learning & Performance to lead the enterprise learning strategy for Property Operations across multiple sites, including Dallas. You will guide leadership development, knowledge management, and performance support to enable execution of business priorities.

You will partner with Operations Projects, HR, IT, and business leaders to strengthen workforce capabilities, drive adoption of digital learning, and improve resident and employee experiences through measurable

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, or a related field.
• Minimum seven (7) years of progressive experience leading enterprise learning, organizational development, leadership development, or operations training.
• Experience supporting multi-site operations, preferably within property management, multifamily housing, or a related industry.
• Experience leading organizational change, technology implementation, and operational transformation initiatives.
• Proficiency with learning management systems, e-learning development software, virtual learning platforms such as Webex and Aspire, and Microsoft Office applications.
• Expert knowledge of adult learning principles, instructional design, leadership development, organizational readiness, and knowledge management practices.
• Expert project management and organizational skills with the ability to prioritize and execute multiple complex initiatives.
• Strong analytical skills with the ability to use business and operational data to identify performance gaps and evaluate learning outcomes.
• Strong leadership, communication, presentation, collaboration, and stakeholder management skills.
• Ability to balance long-term strategy with hands‑on execution in a fast‑paced, evolving operational environment.

Responsibilities

• Develops and executes the long-term learning and capability strategy for Property Operations in alignment with organizational priorities, business growth, and transformation initiatives.
• Evaluates workforce capability needs and establishes learning roadmaps, competency-based development paths, and succession strategies that prepare employees and leaders for continued growth.
• Designs and oversees leadership development programs for Community Managers, Regional Managers, Maintenance leaders, and emerging leaders.
• Leads organizational readiness and adoption strategies for operational initiatives, technology implementations, acquisitions, centralized services, policy changes, process improvements, and digital transformation efforts.
• Partners with Operations Projects, Centralized Services, Human Resources, Information Technology, and business leaders to integrate learning and performance support into project planning and implementation.
• Oversees the design, development, delivery, and continuous improvement of instructor-led, virtual, blended, digital, and self-paced learning programs.
• Establishes property management operations knowledge management practices that provide employees with access to current, accurate, and scalable standard operating procedures, job aids, playbooks, digital learning assets, and operational documentation.
• Analyzes learner feedback, operational performance data, and business metrics to identify capability gaps, evaluate training effectiveness, and recommend targeted learning and reinforcement strategies.
• Develops measures that demonstrate the impact of learning initiatives on employee performance, operational consistency, compliance, adoption, and the resident experience.
• Evaluates learning technologies, digital knowledge platforms, automation tools, and AI-enabled performance solutions to improve learner engagement, scalability, and operational effectiveness.
• Establishes individual and departmental performance expectations while fostering a culture of innovation, accountability, collaboration, and continuous improvement.
• Partners with others on special projects and other duties as assigned.

Skills

Leadership

Learning & Development

Project management

Analytical skills

Communication

Stakeholder management

Education

Bachelor's degree in HR/OD or related field

Tools

Learning management systems (LMS)

E-learning software

Webex

Aspire

Job description

Dominium seeks a Director of Learning & Performance to lead the enterprise learning strategy for Property Operations across multiple sites, including Dallas. You will guide leadership development, knowledge management, and performance support to enable execution of business priorities.

You will partner with Operations Projects, HR, IT, and business leaders to strengthen workforce capabilities, drive adoption of digital learning, and improve resident and employee experiences through measurable