Head of Language Access & Interpreter Services

Aurora Health Care; Allenton (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Aurora Health Care seeks an experienced leader for the Controller Team within Language Access Services. This role oversees enterprise interpreter services and ensures compliance with state and federal regulations.

Strong leadership and prior supervisory experience are required. Ideal candidates hold a Bachelor's in Healthcare Administration or Nursing, with at least five years in medical interpretation and one year of supervision.

Qualifications

• Proficient command of bilingual medical terminology, anatomy, physiology, diagnostics and health education models.
• Knowledge of ethics in medical interpreting per NCIHC guidelines.
• Ability to oversee interpreters in challenging situations and complex cases.
• Strong communication and human relations skills; basic computer skills; video interpreting capability.

Responsibilities

• Lead system-wide translation and interpretation initiatives ensuring compliance with regulations.
• Participate in strategic planning for language services across the health system.
• Direct quality monitoring and improvement of translation and interpretation services.
• Build relationships with management, staff, and medical personnel to support LEP and deaf/hh patients.
• Promote Translation and Interpretation Services within the health system.
• Assist in capital and operating budget development with the director.
• Monitor budgets, analyze variances and take corrective actions.
• Manage employees, provide training, and support performance management.
• Oversee staffing, coaching, and development of subordinates per policy.
• Participate in safety initiatives and complete required competencies.
• Perform HR responsibilities including performance reviews and morale support.

Skills

Bilingual medical terminology

Interpreting ethics knowledge

Leadership and supervision

Education

Bachelor's Degree in Healthcare Administration

Bachelor's Degree in Nursing

Job description

Aurora Health Care seeks an experienced leader for the Controller Team within Language Access Services. This role oversees enterprise interpreter services and ensures compliance with state and federal regulations.

Strong leadership and prior supervisory experience are required. Ideal candidates hold a Bachelor's in Healthcare Administration or Nursing, with at least five years in medical interpretation and one year of supervision.