Head of Knowledge Management & AI Enablement

Ascensus; Pennsylvania; On-site; USD 90,000 - 130,000; Full time

Job summary

Ascensus is seeking a Manager, Knowledge Management & Enablement to lead the team responsible for making knowledge easy to find and use. The role translates knowledge strategy into scalable practices across content, governance, technology, analytics, and business processes to boost associate effectiveness and client experience.

The manager partners with Service, Operations, Compliance, Product, Technology, Training, and other functions to identify needs, close gaps, and readiness for changes

Qualifications

• Demonstrated experience leading knowledge management or related enablement teams.
• Strong understanding of content governance, taxonomy, and information architecture.
• Experience supporting change management and organizational readiness.
• Ability to translate strategy into actionable team plans.

Responsibilities

• Lead and develop the Knowledge Management team and set priorities.
• Govern content lifecycle, ownership, publishing, and retirement processes.
• Ensure content is accurate, accessible, and aligned with processes and tools.
• Apply taxonomy, metadata, and information architecture to improve findability.
• Collaborate with Technology, Training, and business partners on initiatives.
• Advise on AI-enabled knowledge delivery and intelligent search capabilities.
• Capture feedback and metrics to drive continuous improvement.
• Balance competing priorities while maintaining responsiveness to needs.

Skills

Team leadership

Knowledge management

Content governance

Taxonomy & information architecture

AI-enabled capabilities

Change management

Analytics & insights

Cross-functional collaboration

Job description

Ascensus is seeking a Manager, Knowledge Management & Enablement to lead the team responsible for making knowledge easy to find and use. The role translates knowledge strategy into scalable practices across content, governance, technology, analytics, and business processes to boost associate effectiveness and client experience.

The manager partners with Service, Operations, Compliance, Product, Technology, Training, and other functions to identify needs, close gaps, and readiness for changes