Head of Customer Success & Implementation

Enterprise Engineering Inc. (EEI); New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Enterprise Engineering Inc. (EEI) in NYC, NY seeks a meticulous, driven Head of Implementation and Customer Success to lead end-to-end customer delivery within our Managed Services platform. You will report to the COO and build processes to ensure premier customer care and success metrics.

You will guide an experienced team in a startup-like environment, driving revenue, retention, and value realization while aligning with product roadmaps and security and data analytics requirements.

Qualifications

• Bachelor's Degree in Computer Science or Engineering (or equivalent work experience).
• Management experience within financial product development.
• Hands on role.
• Experience with AWS, Azure, or GCP.
• Proficiency in Core Java programming language.
• Proficiency building RESTful interfaces using Java (REST/JSON).
• 10+ years as a Solution Engineer, Implementation Consultant, or related role with leadership.
• Passion for working with customers and delivering solutions.
• Excellent communication and ability to work cross-functionally.
• Willingness to travel up to 25% within the US.
• Fintech experience and data analytics knowledge.

Responsibilities

• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication to meet customer expectations.
• Operate in a startup environment as part of a product engineering team and manage Implementation and customer success teams.
• Plan, lead, organize and control multiple project initiatives per scope and schedule.
• Deliver consulting, education, implementation services and problem resolution; oversee resources and metrics.
• Validate new business scope with Sales, Solutions and Operations against contracts and specs.
• Translate business requirements into scalable design and drive change control.
• Own services financial goals: revenue, margins, utilization and retention.
• Own operational metrics: time-to-value, customer satisfaction, on-time completion.
• Build and scale service operations (people, process, systems, tools) for optimal delivery.
• Engage in engineering aspects of the product (monitoring, security, performance).
• Provide day-to-day direction to cross-functional teams and best practices for customers.
• Analyze customer environment data to inform product vision and roadmap.

Education

Bachelor's Degree in Computer Science or Engineering

Tools

AWS

Azure

GCP

Java

RESTful Java APIs

Job description

Enterprise Engineering Inc. (EEI) in NYC, NY seeks a meticulous, driven Head of Implementation and Customer Success to lead end-to-end customer delivery within our Managed Services platform. You will report to the COO and build processes to ensure premier customer care and success metrics.

You will guide an experienced team in a startup-like environment, driving revenue, retention, and value realization while aligning with product roadmaps and security and data analytics requirements.