Head of Delivery: Scale Complex Deployments to Production

Roboflow, Inc.; New York, San Francisco (NY, CA); Hybrid; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

Roboflow in New York seeks a Head of Delivery to own and scale how we move our most complex customers from vision to production. You will lead and evolve the Delivery organization, including Implementation Engineering and Forward Deployed Engineering, building the teams, processes, and cadence needed as Roboflow grows.

You will work hands-on with customers on deployments, create repeatable playbooks, align sales and solutions architecture, and drive measurable outcomes.

Qualifikationen

• You've built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.
• You're deeply technical and comfortable working alongside engineers on complex customer problems.
• You're a hands-on leader. Managing a team doesn't mean stepping away from the work.
• You've personally worked with customers on complex implementations and understand what it takes to move from a promising proof of concept to a production system.
• You know how to balance customer-specific needs with the need to build a scalable product and organization.
• You're an excellent people leader who can attract, develop, and retain highly technical, high-agency talent.
• You can operate comfortably across technical and business audiences — from engineers working through an architecture problem to executives discussing business outcomes.
• You have strong judgment around prioritization and resource allocation, particularly when multiple important customers need support at the same time.
• You thrive in environments where the playbook is still being written.

Aufgaben

• Lead and scale our Delivery organization.
• Get hands-on with our hardest deployments.
• Build the playbook.
• Own the path from sale to production.
• Drive customer outcomes and success.
• Make the organization more scalable.
• Develop exceptional technical talent.
• Create tight feedback loops with Product and Engineering.
• Partner across GTM.

Jobbeschreibung

Roboflow in New York seeks a Head of Delivery to own and scale how we move our most complex customers from vision to production. You will lead and evolve the Delivery organization, including Implementation Engineering and Forward Deployed Engineering, building the teams, processes, and cadence needed as Roboflow grows.

You will work hands-on with customers on deployments, create repeatable playbooks, align sales and solutions architecture, and drive measurable outcomes.