Luxury Housekeeping Manager – VIP Rooms & Ops Lead

FAENA; New York (NY); Sur place; USD 77 000 - 94 000; Plein temps

Résumé du poste

Faena New York is seeking a Housekeeping Manager to oversee day-to-day housekeeping operations, ensuring top-tier cleanliness and presentation across guest rooms and public areas. You will manage scheduling, inspections, and staff training to uphold Forbes-level service.

The role requires 5+ years in luxury hotel housekeeping, including supervisory experience, with knowledge of Opera and other housekeeping tools. NYC DOH/OSHA compliance is essential.

Qualifications

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
• Experience in union environments preferred.
• Strong understanding of NYC DOH and OSHA compliance requirements.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent required; Hospitality degree preferred.

Responsabilités

• Lead daily housekeeping operations, managing team assignments and productivity expectations.
• Conduct room and public area inspections to ensure cleanliness and guest readiness.
• Train team members on Faena service standards, safety, chemical handling, and room care techniques.
• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
• Assist with hiring, onboarding, scheduling, and team development initiatives.
• Monitor inventory levels and ordering of linens, guest supplies, and amenities.
• Support VIP and special guest room preparation and follow-up service.
• Maintain lost & found documentation and property-wide cleanliness inspections.
• Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.

Connaissances

Luxury hotel housekeeping

Supervisory experience

Union experience

Bilingual English/Spanish

Multitasking

Formation

High school diploma

Hospitality degree (preferred)

Outils

Opera PMS

HotSOS

Alice

Description du poste

Faena New York is seeking a Housekeeping Manager to oversee day-to-day housekeeping operations, ensuring top-tier cleanliness and presentation across guest rooms and public areas. You will manage scheduling, inspections, and staff training to uphold Forbes-level service.

The role requires 5+ years in luxury hotel housekeeping, including supervisory experience, with knowledge of Opera and other housekeeping tools. NYC DOH/OSHA compliance is essential.