Lux Housekeeping Manager — Lead Hospitality in NYC

Faena New York; New York (NY); On-site; USD 72,000 - 98,000; Full time

Job summary

Faena New York is seeking a Housekeeping Manager to lead daily operations across guest rooms, public areas, and back-of-house spaces. You will train staff, enforce safety standards, and coordinate with Front Office, Engineering, and F&B to ensure flawless guest experiences in a Forbes-level setting.

The role requires luxury hotel housekeeping expertise, supervisory experience, and knowledge of NYC DOH/OSHA regulations. Competitive compensation and benefits offered.

Qualifications

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
• Experience in union environments preferred.
• Strong understanding of NYC DOH and OSHA compliance requirements.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent; Hospitality degree preferred.

Responsibilities

• Lead daily housekeeping operations, managing team assignments and productivity expectations.
• Conduct room and public area inspections for cleanliness, maintenance, and guest readiness.
• Train team members on Faena service standards, safety, chemical handling, and room care techniques.
• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
• Assist with hiring, onboarding, scheduling, and team development initiatives.
• Monitor inventory levels and order linens, guest supplies, and amenities.
• Respond to guest service requests and manage in-room service recovery promptly.

Skills

Leadership

Team development

Problem solving

Attention to detail

Effective communication

Time management

Bilingual (Spanish/English)

Education

High school diploma

Hospitality degree

Tools

Opera PMS

HotSOS

Alice

Job description

Faena New York is seeking a Housekeeping Manager to lead daily operations across guest rooms, public areas, and back-of-house spaces. You will train staff, enforce safety standards, and coordinate with Front Office, Engineering, and F&B to ensure flawless guest experiences in a Forbes-level setting.

The role requires luxury hotel housekeeping expertise, supervisory experience, and knowledge of NYC DOH/OSHA regulations. Competitive compensation and benefits offered.