Executive Housekeeper

Faena New York; New York (NY); On-site; USD 103,500 - 126,500; Full time

Job summary

An established industry player in hospitality is seeking an Executive Housekeeper to lead their housekeeping operations. This role involves overseeing staff management, ensuring high cleanliness standards, and maintaining guest satisfaction. The ideal candidate will have a Bachelor's degree in Hospitality Management and a minimum of 4 years of experience in housekeeping. You will play a crucial role in creating a luxurious environment for guests, managing inventory, and developing operational policies. Join a team dedicated to excellence and make a significant impact in the hospitality sector.

Qualifications

• 4+ years experience in housekeeping or related fields.
• Ability to motivate and manage a large team effectively.

Responsibilities

• Oversee all aspects of housekeeping operations to ensure cleanliness standards.
• Recruit, hire, and train housekeeping staff while managing schedules.

Skills

Leadership skills

Attention to detail

Organizational skills

Communication skills

Problem-solving skills

Experience in hospitality industry

Education

Bachelor's degree in Hospitality Management

Job description

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The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Faena New York is seeking an Executive Housekeeper who is responsible for overseeing all aspects of a hotel's housekeeping operations, including managing staff, ensuring cleanliness standards are met across all guest rooms and common areas, maintaining inventory of supplies, training new staff, and adhering to budget constraints, leading the housekeeping department while prioritizing guest satisfaction and upholding high quality standards of Faena New York.

This position has an annual compensation rate of $115,000.

DUTIES AND RESPONSIBILITIES

Staff Management:

• Recruit, hire, and train housekeeping staff.
• Assign cleaning tasks and manage staff schedules.
• Supervise and evaluate staff performance.
• Address employee concerns and provide performance feedback.

Quality Control:

• Establish and enforce strict cleanliness standards for guest rooms and public areas.
• Conduct regular inspections to ensure quality standards are maintained.
• Respond promptly to guest complaints regarding cleanliness.

Operational Management:

• Develop and implement housekeeping policies and procedures.
• Manage inventory of cleaning supplies and linen.
• Monitor and control housekeeping budget.
• Coordinate with other departments like maintenance to address repair needs.

Guest Service:

• Ensure guest requests related to housekeeping are handled promptly and efficiently.
• Maintain a positive and professional attitude when interacting with guests.
• Address guest concerns regarding cleanliness in a timely manner.

QUALIFICATIONS

• Bachelors degree in Hospitality Management or related industry.
• Minimum of 4 years' experience in housekeeping or related fields.
• Leadership skills: Ability to motivate and manage a large team of housekeeping staff.
• Attention to detail: Strong focus on maintaining high standards of cleanliness.
• Organizational skills: Efficiently plan and manage daily housekeeping operations.
• Communication skills: Effective communication with staff, guests, and other departments.
• Problem-solving skills: Ability to quickly identify and resolve issues related to cleanliness.
• Experience in hospitality industry: Prior experience in a supervisory role within housekeeping is preferred.

Physical Demands and Work Environment

• Endure various physical movements throughout the work areas.
• Ability to move safely in uneven terrain or in confined spaces.
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift or prolonged standing for a period.
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.

Seniority level

Director

Employment type

Full-time

Job function

Accounting/Auditing and Other

Industries

Hospitality