Housekeeping Manager

Accor; New York (NY); On-site; USD 77,000 - 94,000; Full time

Job summary

Faena New York is seeking a Housekeeping Manager to oversee daily operations of the housekeeping department, ensuring exceptional cleanliness in guest rooms and public areas and coordinating with Front Office, Engineering, and F&B. You will train staff, supervise scheduling, and drive Forbes-level guest service and sanitation standards.

The role requires a minimum of 5 years in luxury hotel housekeeping, with 2 years in supervision, and knowledge of Opera and related tools.

Qualifications

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
• Experience in union environments preferred.
• Strong understanding of NYC DOH and OSHA compliance requirements.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent required; Hospitality degree preferred.

Responsibilities

• Lead daily housekeeping operations, managing team assignments and productivity expectations.
• Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
• Train team members on Faena service standards, safety, chemical handling, and room care techniques.
• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
• Assist with hiring, onboarding, scheduling, and team development initiatives.
• Monitor inventory levels and ordering of linens, guest supplies, and amenities.
• Support VIP and special guest room preparation and follow-up service.
• Maintain lost & found documentation and property-wide cleanliness inspections.
• Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.

Skills

Attention to detail

Leadership

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Opera PMS

HotSOS

Alice

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

JOB OVERVIEW

The Housekeeping Manager oversees the day-to-day operations of the housekeeping department, ensuring cleanliness, order, and presentation standards across all guest rooms, public areas, and back-of-house spaces. This role manages team scheduling, quality inspections, and staff training, contributing to Faena New York’s world-class guest service and Forbes-level execution.

This position has an annual compensation of $85,000 per year.

DUTIES AND RESPONSIBILITIES

• Lead daily housekeeping operations, managing team assignments and productivity expectations.
• Conduct room and public area inspections to ensure cleanliness, maintenance, and guest readiness.
• Train team members on Faena service standards, safety, chemical handling, and room care techniques.
• Collaborate with Front Office, Engineering, and F&B to manage guest requests and room status updates.
• Ensure department compliance with DOH, OSHA, and property-wide sanitation policies.
• Assist with hiring, onboarding, scheduling, and team development initiatives.
• Monitor inventory levels and ordering of linens, guest supplies, and amenities.
• Support VIP and special guest room preparation and follow-up service.
• Maintain lost & found documentation and property-wide cleanliness inspections.
• Perform Manager on Duty responsibilities and lead by example in delivering guest service recovery.

Qualifications

• Minimum 5 years of luxury hotel housekeeping experience, with at least 2 years in a supervisory role.
• Knowledge of PMS systems (Opera) and housekeeping applications (HotSOS, Alice, etc.).
• Experience in union environments preferred.
• Strong understanding of NYC DOH and OSHA compliance requirements.
• Bilingual preferred (Spanish/English).
• High school diploma or equivalent required; Hospitality degree preferred.

SKILLS

• High attention to detail and service presentation.
• Leadership presence and team development capabilities.
• Excellent problem-solving and conflict resolution.
• Ability to manage multiple priorities in a fast-paced setting.
• Effective communication and time management.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

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