Head of Housekeeping & Laundry Operations

Best Western Inntowner; Madison (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Best Western Inntowner in Madison, WI seeks a seasoned hospitality leader to oversee housekeeping and laundry operations, supervise staff, and ensure high cleanliness standards are maintained across guest rooms and public areas. The role involves inspecting rooms, coordinating schedules, managing supplies, and collaborating with other departments to deliver exceptional guest experiences.

Fluent English is required; Spanish is preferred.

Qualifications

• Minimum three years of experience as hotel Assistant Executive Housekeeper or room inspector.
• At least one year experience as an Executive Housekeeper.

Responsibilities

• Inspect guest rooms after service and ensure amenities are placed.
• Schedule housekeeping and laundry staff according to business demands and supervise teams.
• Monitor supply usage and control expenses; submit purchase orders for supplies.
• Ensure safety practices and proper handling of chemicals; maintain security and lost-and-found logs.

Skills

Leadership

Communication

Interpersonal skills

Fluent English

Spanish (preferred)

Safety awareness

Education

Hotel management education (preferred)

Tools

PMS system

Job description

Best Western Inntowner in Madison, WI seeks a seasoned hospitality leader to oversee housekeeping and laundry operations, supervise staff, and ensure high cleanliness standards are maintained across guest rooms and public areas. The role involves inspecting rooms, coordinating schedules, managing supplies, and collaborating with other departments to deliver exceptional guest experiences.

Fluent English is required; Spanish is preferred.