Head of Housekeeping & Laundry Operations

Talently; Grand Rapids (MI); Presencial; USD 75.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision coverage

Disability insurance

Vacation and floating holidays

Hotel travel discounts

Relocation assistance

Bonus program

Descripción de la vacante

Talently is seeking a Director of Housekeeping & Laundry Services on-site in Western Michigan. You will oversee guest rooms, public spaces, and in-house laundry, driving exceptional cleanliness and guest satisfaction across a large operation.

You'll manage a multi-shift team, coordinate with front desk and other departments, set standards, and optimize budgets. This director-level role requires strong leadership, planning, and adherence to brand and safety guidelines.

Formación

• Progressive housekeeping leadership experience in full-service settings.
• Experience leading large, multi-shift teams in hospitality.
• Strong budgeting, scheduling, and inventory management skills.
• Proficient in English, written and spoken.

Responsabilidades

• Lead daily housekeeping and laundry operations ensuring high cleanliness standards across all areas.
• Coach and develop a large, multi-shift team of managers, supervisors, and associates.
• Plan high-volume turnover days and coordinate with front desk for on-time readiness.
• Oversee in-house laundry, uniform room operations, and related processes.
• Manage departmental budgets, monitor expenses, and control overtime.
• Supervise staffing schedules, payroll, performance reviews, and training.
• Maintain inventory and par levels for supplies, linens, and uniforms.
• Coordinate with front desk, engineering, and laundry teams to resolve guest concerns.
• Ensure compliance with brand standards, audits, policies, and laws.
• Oversee safety, controls, and operating procedures for the department.

Conocimientos

Housekeeping

Hospitality Leadership

Laundry Operations

Team Development

Budgeting

Scheduling

Inventory management

PMS experience

ADP payroll

Educación

High school diploma

Herramientas

Microsoft Word

Microsoft Excel

PMS (Hotel Property Management System)

ADP payroll system

Descripción del empleo

Talently is seeking a Director of Housekeeping & Laundry Services on-site in Western Michigan. You will oversee guest rooms, public spaces, and in-house laundry, driving exceptional cleanliness and guest satisfaction across a large operation.

You'll manage a multi-shift team, coordinate with front desk and other departments, set standards, and optimize budgets. This director-level role requires strong leadership, planning, and adherence to brand and safety guidelines.