Director of Housekeeping

Talently; Grand Rapids (MI); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Disability insurance

Vacation and floating holidays

Hotel travel discounts

Relocation assistance

Bonus program

Job summary

Talently is seeking a Director of Housekeeping & Laundry Services on-site in Western Michigan. You will oversee guest rooms, public spaces, and in-house laundry, driving exceptional cleanliness and guest satisfaction across a large operation.

You'll manage a multi-shift team, coordinate with front desk and other departments, set standards, and optimize budgets. This director-level role requires strong leadership, planning, and adherence to brand and safety guidelines.

Qualifications

• Progressive housekeeping leadership experience in full-service settings.
• Experience leading large, multi-shift teams in hospitality.
• Strong budgeting, scheduling, and inventory management skills.
• Proficient in English, written and spoken.

Responsibilities

• Lead daily housekeeping and laundry operations ensuring high cleanliness standards across all areas.
• Coach and develop a large, multi-shift team of managers, supervisors, and associates.
• Plan high-volume turnover days and coordinate with front desk for on-time readiness.
• Oversee in-house laundry, uniform room operations, and related processes.
• Manage departmental budgets, monitor expenses, and control overtime.
• Supervise staffing schedules, payroll, performance reviews, and training.
• Maintain inventory and par levels for supplies, linens, and uniforms.
• Coordinate with front desk, engineering, and laundry teams to resolve guest concerns.
• Ensure compliance with brand standards, audits, policies, and laws.
• Oversee safety, controls, and operating procedures for the department.

Skills

Housekeeping

Hospitality Leadership

Laundry Operations

Team Development

Budgeting

Scheduling

Inventory management

PMS experience

ADP payroll

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PMS (Hotel Property Management System)

ADP payroll system

Job description

Job Title: Director of Housekeeping & Laundry Services

Location: On-site - Western, Michigan, United States

Salary: $75,000-$90,000 + bonus potential, competitive benefits; relocation assistance available

Skills: Housekeeping, Hospitality Leadership, Laundry Operations, Team Development

About the Opportunity

A large, full-service luxury hotel in Western Michigan, known for exceptional guest experiences and a strong, stable team, is seeking a Director of Housekeeping & Laundry Services to lead one of its largest and most important departments.

This is an ideal next step for an Assistant Director of Housekeeping, or a seasoned housekeeping leader from a high-volume hotel, resort, or casino who is ready for a director-level role. Reporting to the Director of Rooms, you'll oversee a large, multi-shift team and a broad operation spanning guest rooms, public spaces, and in-house laundry. You'll set the standard for cleanliness, efficiency, and guest satisfaction across the property.

Responsibilities

• Lead daily housekeeping and laundry operations, maintaining high cleanliness standards across guest rooms, public spaces, and back-of-house areas.
• Lead, coach, and develop a large, multi-shift team of managers, supervisors, and associates.
• Plan and execute high-volume turnover days, partnering with the front desk to make sure rooms are ready on time.
• Oversee in-house laundry and uniform room operations.
• Manage departmental budgets, review financial results, control expenses and overtime, and contribute to annual budget and capital planning.
• Oversee staffing schedules, weekly payroll, performance reviews, and associate training.
• Maintain inventory and par levels for guest supplies, cleaning products, linens, and uniforms.
• Coordinate with the front desk, engineering, and laundry teams to resolve guest concerns and support room readiness.
• Ensure compliance with brand standards, quality audits, hotel policies, and applicable employment laws.
• Oversee equipment and chemical safety, key controls, lost-and-found procedures, and departmental operating procedures.

Must-Have Skills

• Progressive housekeeping leadership experience, as an Assistant Director, Director, or equivalent, in a full-service hotel, resort, casino, or comparable high-volume hospitality setting.
• Proven ability to lead large, diverse, multi-shift teams in a fast-paced environment.
• Strong grasp of departmental budgeting, expense and labor control, inventory management, and scheduling.
• Ability to communicate effectively in English, both verbally and in writing.
• Proficiency with Microsoft Word and Excel; experience with a hotel property management system and ADP or similar payroll systems.
• Knowledge of cleaning chemicals, equipment handling, and safe operating practices.
• Availability to work weekends, holidays, and evenings as needed.
• High school diploma or equivalent.

Nice-to-Have Skills

• Experience with major hotel brand standards, quality assurance audits, or guest-satisfaction tracking tools.
• Commercial or in-house laundry management experience.
• Experience developing departmental procedures and partnering with engineering, front desk, and laundry teams.
• Working knowledge of federal, state, and local equal employment opportunity and civil rights requirements.

Why You'll Love It

• Health, dental, and vision coverage starting the first of the month after hire
• Employer-paid short- and long-term disability for managers, including short-term disability at 100% of pay for up to six months
• Two weeks of vacation plus four floating holidays after 90 days
• The hotel closes for Christmas, and salaried managers don't have to use vacation time for it
• Hotel travel discounts
• Discounted employee parking ($30/month)
• Annual holiday party
• Bonus program and relocation assistance available
• A supportive leadership team and a strong local talent pipeline for hourly staffing