Head of Housekeeping & Laundry - Guest Experience Leader

IHG Hotels; United States; On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels is seeking a Director of Housekeeping/Executive Housekeeper to oversee housekeeping and laundry operations, ensuring top-tier guest experiences. You’ll manage a team, control supplies, and drive green initiatives while aligning with brand standards.

You will lead budgeting efforts, address VIP guest needs, and ensure compliance with applicable laws and safety standards, fostering an inclusive, high-performing team culture.

Qualifications

• Excellent communication and strong interpersonal skills.
• Direct supervisory/management experience over a union housekeeping team or equivalent.
• Must speak local language(s)

Responsibilities

• Manage, coach, and develop a team dedicated to housekeeping and laundry standards.
• Maintain and order supplies and equipment while minimizing waste.
• Help refine and prepare budgets to maximize profitability.
• Address guest requests for VIPs and repeat visitors.
• Assist with deep cleaning projects and support during busy periods.
• Educate team on compliance with federal, state, and local laws and safety standards.

Skills

Team leadership

Communication

Union supervision

Language skills

Job description

IHG Hotels is seeking a Director of Housekeeping/Executive Housekeeper to oversee housekeeping and laundry operations, ensuring top-tier guest experiences. You’ll manage a team, control supplies, and drive green initiatives while aligning with brand standards.

You will lead budgeting efforts, address VIP guest needs, and ensure compliance with applicable laws and safety standards, fostering an inclusive, high-performing team culture.