Head Housekeeper — Lead Cleanliness & Guest Experience

IHG; Fort Campbell North (KY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision

401k

Job summary

IHG is seeking an experienced Housekeeper to support the Operations Manager in supervising housekeeping and laundry across a limited-service or extended stay hotel. You will help ensure high standards and efficient guestroom cleaning, with emphasis on teamwork and guest satisfaction.

The role involves scheduling, training, inspecting rooms, and handling guest concerns. The position may require varied shifts, including weekends and holidays, with competitive benefits.

Qualifications

• High School Diploma or equivalent plus 1 year housekeeping experience including some supervisory training/experience.
• Must speak fluent English.

Responsibilities

• Supervise housekeeping and laundry operations under the Operations Manager.
• Assist with scheduling and room cleaning assignments for proper coverage.
• Train employees and monitor performance; provide guidance as needed.
• Inspect suites and public areas for cleanliness and repair; address deficiencies.
• Respond to guest complaints and ensure corrective action.
• Coordinate with Front Office and Maintenance to promote teamwork and service quality.
• May be required to work varying shifts, including weekends and holidays.
• Maintain security procedures for lost and found items where applicable.

Skills

English proficiency

Education

High School Diploma or equivalent

Job description

IHG is seeking an experienced Housekeeper to support the Operations Manager in supervising housekeeping and laundry across a limited-service or extended stay hotel. You will help ensure high standards and efficient guestroom cleaning, with emphasis on teamwork and guest satisfaction.

The role involves scheduling, training, inspecting rooms, and handling guest concerns. The position may require varied shifts, including weekends and holidays, with competitive benefits.