Head of Housekeeping & Guest Experience (Flexible Hours)

Pyramid Global Hospitality; Puerto Rico; Presencial; USD 50.000 - 75.000; Jornada completa

Descripción de la vacante

Pyramid Global Hospitality is seeking an Executive Housekeeper for Hyatt Regency Grand Reserve Puerto Rico. You will oversee all housekeeping operations across guest rooms, public areas, and back-of-house spaces, ensuring cleanliness, organization, and high standards of service in a luxury resort setting.

The role requires 3–5 years of experience in executive housekeeping, a hospitality management degree, and strong leadership and communication skills.

Formación

• Bachelor’s degree in hospitality management or related field preferred.
• 3–5 years of experience as an Executive Housekeeper.
• Knowledge of housekeeping procedures, cleaning techniques, and industry standards.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

Responsabilidades

• Oversee the daily operations of housekeeping, laundry and public area cleaning.
• Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.
• Implement and enforce hotel brand standards, health regulations and safety protocols.
• Conduct regular inspections to maintain quality control and address any deficiencies.
• Recruit, train, schedule and supervise housekeeping staff.
• Foster a positive work environment and promote teamwork among associates.
• Manage the inventory of cleaning supplies, linens and guest amenities.
• Monitor departmental budgets and control labor and supply costs.
• Respond promptly and professionally to guest requests and complains.
• Ensure lost and found procedures are followed.
• Work closely with other departments, including front office and maintenance, to enhance the guest experience.

Conocimientos

Leadership

Communication

Problem Solving

Staff Management

Educación

Bachelor's degree in hospitality management

Descripción del empleo

Pyramid Global Hospitality is seeking an Executive Housekeeper for Hyatt Regency Grand Reserve Puerto Rico. You will oversee all housekeeping operations across guest rooms, public areas, and back-of-house spaces, ensuring cleanliness, organization, and high standards of service in a luxury resort setting.

The role requires 3–5 years of experience in executive housekeeping, a hospitality management degree, and strong leadership and communication skills.